UK-Based Observability Solutions Engineer

Tsuga; United States; Remote; USD 120,000 - 180,000; Full time

Job summary

Tsuga is recruiting a customer engineering professional to bridge product, sales, and engineering in observability-focused engagements. You will guide prospects from discovery to PoC, delivering hands-on demonstrations across logs, metrics, traces and alerts.

The role emphasizes strong communication, deep cloud-native expertise, and the ability to craft practical technical solutions with a customer-centric mindset for fast sales cycles.

Qualifications

• Native English fluency.
• 3+ years in sales engineering, solutions architecture, DevOps, SRE or software engineering, ideally in SaaS or observability.
• Strong understanding of cloud-native infrastructure, microservices and telemetry tools.
• Familiarity with Kubernetes.
• Ability to create internal tools; production-ready code not required.

Responsibilities

• Partner with account executives on discovery, demonstrations, solution design, proofs of concept and technical support.
• Help estimate prospective deals during trials by assessing the volume of data customers need to process.
• Turn observability needs into practical technical solutions and deliver hands-on demonstrations covering logs, metrics, traces and alerts.
• Advise customers on integrations with OpenTelemetry, cloud infrastructure, Kubernetes and CI/CD pipelines.
• Relay customer needs to product teams and address smaller technical issues during proof-of-concept work.
• Support RFP responses, technical evaluations and procurement processes.

Skills

Discovery & demos

Solution design

Proof of concept

OpenTelemetry

Kubernetes

CI/CD

Communication

Education

3+ years related experience

Tools

Prometheus

OpenTelemetry

Grafana

Datadog

Splunk

Job description

Tsuga is recruiting a customer engineering professional to bridge product, sales, and engineering in observability-focused engagements. You will guide prospects from discovery to PoC, delivering hands-on demonstrations across logs, metrics, traces and alerts.

The role emphasizes strong communication, deep cloud-native expertise, and the ability to craft practical technical solutions with a customer-centric mindset for fast sales cycles.