UK Aftermarket Sales Ops Leader — Growth & Analytics

Cummins Inc; Bolingbrook (IL); On-site; USD 94,000 - 127,000; Full time

Job summary

Cummins Inc. in the United Kingdom seeks a Sales Operations Leader to drive aftermarket parts sales from Wellingborough and lead a high-performing BDR team. You will align cross-functional partners to growth priorities across the UK & Ireland aftermarket portfolio.

This exempt role emphasizes data-driven decision making, Salesforce analytics, and strong customer relationships to accelerate revenue and ensure exceptional service, with travel up to 25%.

Qualifications

• University or college degree in Sales or Marketing with an MBA preferred, or an acceptable combination of education and experience.
• This position may require licensing for export controls or sanctions regulations.
• Significant level of relevant work experience required. Experience as a sales representative and other sales support function desirable. Experience in strategy, management/budget holding, product, technical roles, and/or CRM systems and tools is beneficial.

Responsibilities

• Lead and inspire a high-performing Business Development Representative team, creating a culture of accountability, collaboration, and continuous development while ensuring alignment with business priorities and growth objectives across the UK & Ireland aftermarket business.
• Drive profitable aftermarket parts growth by identifying new business opportunities, expanding market share, and developing sales strategies that strengthen customer retention and increase revenue across multiple market segments.
• Enhance the customer experience by ensuring customer enquiries are managed efficiently, issues are resolved proactively, and customer expectations are consistently exceeded to build long-term loyalty and trust.
• Leverage business analytics and Salesforce insights to monitor sales performance, identify trends, uncover growth opportunities, and make data-driven decisions that improve commercial outcomes.
• Partner with cross-functional stakeholders including Business Development Leaders, Customer Support, Marketing, Supply Chain, Finance, and Aftermarket teams to align strategies, improve processes, and deliver business objectives.
• Build and strengthen strategic customer relationships through regular engagement with key accounts and prospective customers, identifying customer needs and converting opportunities into sustainable business growth.
• Champion operational excellence and business transformation, driving process improvements, KPI ownership, CRM adoption, and supporting initiatives such as SAP implementation to improve efficiency and sales effectiveness.
• Develop future sales capability through coaching, mentoring, succession planning, and talent development, ensuring the team is equipped to meet evolving customer needs and support long-term business success.

Education

University or college degree in Sales or Marketing with an MBA preferred, or an acceptable combination of education and experience.

Job description

Cummins Inc. in the United Kingdom seeks a Sales Operations Leader to drive aftermarket parts sales from Wellingborough and lead a high-performing BDR team. You will align cross-functional partners to growth priorities across the UK & Ireland aftermarket portfolio.

This exempt role emphasizes data-driven decision making, Salesforce analytics, and strong customer relationships to accelerate revenue and ensure exceptional service, with travel up to 25%.