Order Management & Customer Experience Specialist

Cummins Inc; Bolingbrook (IL); On-site; USD 47,000 - 57,000; Full time

Job summary

Cummins Inc. is seeking a Customer Order Management Representative to join our Supply Chain Planning team in the United Kingdom.

You will be the primary contact for assigned accounts, ensuring clear communication and support throughout the order lifecycle, coordinating with distribution centers and manufacturing plants to meet delivery commitments. You will resolve complex inquiries, maintain records, manage export documentation, and collaborate with internal stakeholders to drive continuous

Qualifications

• High school diploma or equivalent; college degree preferred.
• SAP experience or knowledge preferred.
• Requires experience in customer order management or supply chain fields.
• Licensing for export controls/sanctions may be required.

Responsibilities

• Serve as primary contact for assigned accounts throughout the order lifecycle.
• Coordinate with customers, DCs, manufacturing plants, and cross-functional teams to meet delivery commitments.
• Resolve inquiries and escalations with accuracy and compliance with service levels.
• Maintain records and manage export/shipping documentation.

Skills

SAP experience

Order lifecycle knowledge

Customer service

Education

High school diploma or equivalent

College degree preferred

Tools

Order management systems

Job description

Cummins Inc. is seeking a Customer Order Management Representative to join our Supply Chain Planning team in the United Kingdom.

You will be the primary contact for assigned accounts, ensuring clear communication and support throughout the order lifecycle, coordinating with distribution centers and manufacturing plants to meet delivery commitments. You will resolve complex inquiries, maintain records, manage export documentation, and collaborate with internal stakeholders to drive continuous