UI Professional VII Supervisor

LABOR - Unemployment Insurance; Baltimore (MD); On-site; USD 85,000 - 105,000; Full time

Job summary

LABOR - Unemployment Insurance in Maryland seeks a UI Professional VII Supervisor to lead a unit of UI Professionals handling unemployment claims, inquiries, and benefit determinations. You will coordinate staff efforts, ensure policy compliance, and drive performance evaluations to support the state's unemployment program.

The role requires extensive supervisory experience in human services or insurance claims processing, with BEACON knowledge preferred, plus proficiency in Word, Excel, and

Qualifications

• Ten years of experience in administrative/professional work with human services or insurance claims processing, or equivalent combinations with supervisory experience.
• One year of experience with Maryland Unemployment Insurance benefit system BEACON
• Experience supervising staff in a public or private agency
• Ability to apply rules and regulations and develop policies or procedures
• Experience with Microsoft Word, Excel, and PowerPoint preferred

Responsibilities

• Supervise a unit of UI Professionals who process unemployment insurance claims
• Respond to claimant inquiries and make benefit determinations
• Coordinate staff efforts and manage performance evaluations
• Oversee claims processing operations to support the state's unemployment insurance program

Skills

Supervisory experience

Administrative/professional work

Policy/regulation development

Staff supervision

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

The UI Professional VII Supervisor supervises a unit of UI Professionals who process unemployment insurance claims, respond to claimant inquiries, and make benefit determinations for the Maryland Department of Labor's Division of Unemployment Insurance in Baltimore. The role involves coordinating staff efforts, ensuring compliance with policies, managing performance evaluations, and overseeing claims processing operations to support the state's unemployment insurance program.

Key qualifications:

• Ten years of experience in administrative/professional work with human services or insurance claims processing, or equivalent combinations with supervisory experience
• One year of experience with Maryland Unemployment Insurance benefit system BEACON
• Experience supervising staff in a public or private agency
• Ability to apply rules and regulations and develop policies or procedures
• Experience with Microsoft Word, Excel, and PowerPoint preferred