UI Professional V Supervisor (Internal Only) Repost (UI Professional Benefits Supervisor)

Maryland AG; Cumberland (MD); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Flexible hours

Hybrid teleworking

Paid holidays

Generous leave package

State Pension

Retirement saving plans (401(k)/457)

Health, dental and prescription plans

Flexible Spending Account plans

State Employees Credit Union

Job summary

Maryland Department of Labor is recruiting for a UI Professional V-Supervisor (Internal Only) in Cumberland, MD. This leadership position oversees staff who interview unemployment insurance applicants, ensures accurate determinations, and maintains high-quality customer service and regulatory compliance.

The role emphasizes staff coaching, training, performance evaluations, and collaboration with AJC teams while monitoring adjudication backlogs and payment processing timelines.

Qualifications

• Eight years of experience in a public or private agency rendering and/or determining eligibility for a Human Service Program, or four years of experience in administrative/professional staff work plus four years in such an agency.
• Bachelor's degree or graduate-level education can substitute for the required experience as described above.
• Graduate level education at 30 credit hours can substitute for the required general experience on a year-for-year basis.

Responsibilities

• Coordinate, review, and lead a unit of UI Professionals/Associates responsible for taking and processing claims.
• Provide feedback, guidance, and training on policies, procedures, and programs to ensure goals are met.
• Examine and review unemployment insurance claims and non-monetary determinations for accuracy to minimize improper payments.

Skills

Beacon knowledge

Supervisory experience

Customer service experience

Organizational skills

Communication skills

IT/computer applications

Education

Bachelor's degree

Tools

BEACON

Job description

Introduction

The Maryland Department of Labor, (MD Labor), Division of Unemployment Insurance is accepting applications from qualified candidates for the position of UI Professional V-Supervisor (Internal Only).THIS IS A REPOST. PREVIOUS APPLICANTS NEED NOT REAPPLY. This recruitment will be used to fill current and future vacancies. The resulting eligible list will be maintained for one year after the closing date of the announcement.

GRADE

16

LOCATION OF POSITION

Cumberland, MD

Main Purpose of Job

Supervising employees who interview individuals applying for unemployment insurance benefits to obtain the necessary information to process claims in accordance with established guidelines to provide high-quality customer-focused services that regulate the distribution of unemployment insurance benefits, to support the economic stability of the state.

POSITION DUTIES

• Coordinate, review, and lead the effort and work of a unit comprised of UI Professionals/Associates responsible for taking and processing claims, answering claimant questions, conducting fact-finding interviews and completing non-monetary determinations in accordance with established guidelines.
• Provide feedback, guidance, and training to UI Professionals/Associates in current, complex departmental policies, procedures, and programs to ensure all internal and external goals are met; ensure a satisfactory level of efficiency.
• Examine and review unemployment insurance claims and/or non-monetary determinations for accuracy and completeness to minimize improper payments and prevent fraud. Investigate operational problems and propose solutions to management.
• Reviews and takes appropriate action on work items generated through the system.
• Contributes to the compilation of metrics information to report to leadership.
• May ensure that lower-level staff members are reviewing and taking appropriate action on work items generated through the system. Assist in training current and new staff on Beacon processes & procedures.
• Examine and review unemployment insurance claims and/or non-monetary determinations for accuracy and completeness to minimize improper payments, prevent fraud.
• Travel to and work collaboratively with AJC staff and leaders.
• Supervise in-person and call center activities.
• Monitor reports to ensure that due process is not compromised by Adjudication backlog and that Unemployment Insurance payments are processed promptly.
• Schedule staff assignments based on claim load, call volume, Adjudication backlog, economic conditions and overall numbers of available staff.
• Coach and train employees to attain desired levels of performance.
• Monitor workload reports to ensure timely payment of benefits.
• Provide quality customer service and education to claimants, vendors, and employers.
• Develop and maintain harmonious working relationships with co-workers and support personnel to foster employee engagement.
• Train new employees in departmental policies, procedures and programs. Provide quality customer service. Screen, interview and select UI staff in conjunction with the Director.
• Conduct staff meetings to provide instruction and to apprise staff of new and updated changes in current, departmental policies, procedures and programs.
• Compile and maintain legible, accurate records documenting the progress of individual staff and conduct and complete the evaluations of lower-level UI Professionals/Associates, utilizing the Performance Planning and Evaluation Program (PEP) process.

MINIMUM QUALIFICATIONS

• Experience: Eight years of experience in a public/or private agency rendering and/or determining eligibility for a Human Service Program, or an insurance claims processing and fraud investigations program OR four years of experience in administrative staff or professional staff work and an additional four years of experience in a public/or private agency rendering and/or determining eligibility for a Human Service Program, or an insurance claims processing and fraud investigations program.
• Notes: 1. Candidates may substitute the possession of a Bachelor's degree from an accredited college or university and four years of experience in a public/or private agency rendering and/or determining eligibility for a Human Service Program, or an insurance claims processing and fraud investigations program OR four years of experience in administrative staff or professional staff work for the required experience.
• Notes: 2. Candidates may substitute additional graduate level education at an accredited college or university at the rate of 30 credit hours on a year-for-year basis for the required general experience.

DESIRED OR PREFERRED QUALIFICATIONS

• Knowledge of the MD Unemployment Insurance benefit system BEACON
• Prior supervisory experience
• Customer service experience
• Organizational skills
• Experience with personal computer and software applications
• Communication skills (both oral and written)

LIMITATIONS ON SELECTION

This recruitment is limited to current employees of the Maryland Department of Labor.

SPECIAL REQUIREMENTS

Personnel employed in this classification will have access to federal tax information and must undergo a state and FBI criminal background check as a condition of employment. All candidates are subject to a background check against files maintained by the Division of Unemployment Insurance (MD Labor/DUI) to determine whether any monies are owed to MD Labor/DUI as a result of unemployment insurance overpayment/fraud. Any unpaid debt may have an impact on whether or not a candidate is offered employment.

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.

Resumes are acceptable as additional information only; however, the application must be completed in its entirety or it will be subject to rejection.

All information concerning the qualifications, including any required documentation (diploma, transcript, certificate, etc.) must be submitted and received by the closing date. Information submitted after this date will not be considered.

For positions that require Bachelor/Master Degree etc:

Educational credentials from foreign countries must be evaluated by an approved education review service. This evaluation must be submitted prior to hire. For further information, you may call International Consultants of Delaware, Inc. [phone] or World Education Services Inc. 1-800-932-3897 or [phone].

EXAMINATION PROCESS

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.

The examination for this recruitment will be an evaluation and rating of the information provided on your application. Therefore, it is essential that the application is filled out completely and accurately, listing all relevant education and experience, addressing the specific qualifications shown above and submitting any required documentation (diploma, transcript, certification, license, etc.). Please include clear, detailed and specific information on your application regarding experience qualifications related to the minimum qualifications, desired, and/or selective qualifications of the position.

Please note that your answers on the supplemental questionnaire must correspond to the information provided on your application to receive credit.

BENEFITS

• Flexible hours and hybrid teleworking
• Paid holidays 12-13 per year
• Generous paid leave package (annual, sick, personal and compensatory leave)
• State Pension ('defined benefit' plan)
• Tax-deferred supplemental retirement savings plans (401(k) and 457)
• Comprehensive, subsidized health, dental and prescription plans with little to no deductibles, free generic prescriptions, and free preventative health services
• Flexible Spending Account plans for Health Care and Daycare
• State Employees Credit Union