Fraud Investigator (UI Professional I)

Maryland; Baltimore (MD); Hybrid; USD 52,000 - 70,000; Full time

Benefits offered by this job

Hybrid telework

Paid holidays

Generous leave

State pension

Health insurance

Retirement savings plans

Flexible Spending Accounts

Credit Union access

Job summary

The Maryland Department of Labor, Division of Unemployment Insurance, is seeking qualified individuals for a full-time Unemployment Insurance Professional I. Hybrid schedule up to two days per week after training, located in Baltimore City.

Responsibilities include promoting program integrity, handling fraud investigations, and ensuring timely benefit payments. Minimum qualifications require four years of related experience or a Bachelor's degree substitution.

Qualifications

• Experience using standard office equipment such as copiers, calculators, and PCs.
• Experience learning and applying new software including Microsoft Office Suite (Word, Excel, PowerPoint).
• Experience verifying identification documents (e.g., driver’s licenses, Social Security cards).
• Experience applying state unemployment insurance laws and making determinations.

Responsibilities

• Explain and interpret unemployment insurance laws to employers, claimants, and the public by phone, email, and in person.
• Evaluate documents for fraud and review claim history to detect improper payments.
• Ensure prompt and accurate payment of benefits by reviewing claim history and confirming employer information.
• Assist with billing inquiries related to overpayments and generate 1099G corrections.

Skills

Office equipment usage

Microsoft Office

ID verification

Unemployment insurance laws

Education

Bachelor's degree or higher

Job description

Introduction

The Maryland Department of Labor, Division of Unemployment Insurance is seeking qualified and motivated individuals for the full-time, merit position of Unemployment Insurance Professional I. This recruitment will be used to fill current and future vacancies within the division, and an eligible list of candidates will be maintained for one year after the announcement’s closing date.

This position is eligible for a hybrid telework schedule of up to two (2) days per week, contingent upon the successful completion of training and meeting all applicable telework requirements in accordance with agency policy.

GRADE

ASTD12

LOCATION OF POSITION

Baltimore City

Main Purpose of Job

This position is to promote and maintain the integrity of the Unemployment Insurance (UI) program through prevention, detection, investigation, establishment, recovery, and prosecution of UI overpayments made to claimants.

POSITION DUTIES

• Explain and interpret the laws governing unemployment insurance to employers, claimants, and the public in a professional and courteous manner over the phone, via email and in-person
• Evaluate and review POI documents for fraud
• Ensure prompt and accurate payment of benefits by reviewing claim history to identify any incidents of unemployment insurance fraud.
• Review the information provided by claimants and employers to ensure that the correct employers are associated with the unemployment claim.
• Obtain and record earnings and employment information
• Evaluate unemployment insurance claims to detect improper payments and fraud
• Examine claim history to ensure prompt and accurate payment of benefits
• Assist with billing inquiries that have resulted in overpayment
• Generate 1099G correction

MINIMUM QUALIFICATIONS

Experience: Four years of experience in a public/or private agency rendering and/or determining eligibility for a Human Service Program or other programs.

Notes: 1. Candidates may substitute the possession of a Bachelor's degree from an accredited college or university for the required experience.

SELECTIVE QUALIFICATIONS

Applicants must meet the selective qualification(s) to be considered. Include clear and specific information on your application regarding your qualifications.

(1) year or more of experience in applying federal and/or state unemployment insurance laws, regulations, policies, or procedures in the administration of an unemployment insurance program; OR establishing or determining eligibility for benefits or services in a public or private program.

DESIRED OR PREFERRED QUALIFICATIONS

• Experience using standard office equipment, including photocopiers, calculators, personal computers, and printers.
• Experience learning and applying new computer applications and systems, including but not limited to Microsoft Office Suite (Word, Excel, and PowerPoint).
• Experience verifying identification documents, such as driver’s licenses, Social Security cards, or passports.
• Experience applying state unemployment insurance laws, rules, and regulations and making determinations

SPECIAL REQUIREMENTS

Personnel employed in this classification will have access to federal tax information and must undergo a state and FBI criminal background check as a condition of employment.

All candidates are subject to a background check against files maintained by the Division of Unemployment Insurance (MD Labor/DUI) to determine whether any monies are owed to MD Labor/DUI as a result of unemployment insurance overpayment/fraud. Any unpaid debt may have an impact on whether or not a candidate is offered employment.

SELECTION PROCESS

Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.

EXAMINATION PROCESS

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.

BENEFITS

• Flexible hours and hybrid teleworking
• Paid holidays 12-13 per year
• Generous paid leave package (annual, sick, personal and compensatory leave)
• State Pension ('defined benefit' plan)
• Tax-deferred supplemental retirement savings plans (401(k) and 457)
• Comprehensive, subsidized health, dental and prescription plans with little to no deductibles, free generic prescriptions, and free preventative health services
• Flexible Spending Account plans for Health Care and Daycare
• State Employees Credit Union

FURTHER INSTRUCTIONS

U.S. Military Veterans may qualify for additional bonus points towards certification. Any job offer will be contingent on the candidate providing a U.S. Military form DD 214 verifying honorable discharge from service prior to starting employment (and may be requested prior to interview). Permanent State employees do not need to submit proof of Veterans’ status.

Maryland Department of Labor is an equal opportunity employer. It is the policy of MD Labor that all persons have equal opportunity and access to employment opportunities, services, and facilities without regard to race, religion, color, sex, age, national origin or ancestry, marital status, parental status, sexual orientation, disability or veteran status.

Completed applications, required documentation, and any required addendums may be mailed to:

MD Dept. of Labor-Office of Human Resources

Attn: 26-001150-0004/ (UI Professional I/SA)

100 S. Charles Street

Baltimore, MD 21201

TTY Users: call via Maryland Relay

The MD State Application Form can be found online.

PLEASE DO NOT FAX OR EMAIL UNSOLICITED DOCUMENTATION.