UI Professional VII Supervisor

State of Maryland; Maryland; On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Hybrid teleworking

Paid holidays

Leave package

State Pension

401(k)

Job summary

The Maryland Department of Labor, Division of Unemployment Insurance, seeks a UI Professional VII Supervisor to lead a claims-processing unit in Baltimore. The role focuses on supervising a team of UI Professionals 1-V, ensuring high-quality customer service and accurate benefit determinations in line with state guidelines.

Spanish-speaking candidates are encouraged. The position includes oversight of timekeeping, performance evaluations, disciplinary actions, and collaboration with DoIT as

Qualifications

• Ten years or nine years of experience with supervision in public or private agencies related to eligibility for Human Service Programs or insurance claims processing.
• Two years of this experience must have involved supervision, rules/regulations, or policy development, plus four additional years in related eligibility work.

Responsibilities

• Prepare regular workload and staffing reports for leadership.
• Lead UI Professionals in mass claim situations and provide on-site support.
• Review daily error reports and ensure timely, quality determinations.
• Investigate operational problems and propose corrective actions.
• Evaluate staff performance and participate in PEP/PIP processes.

Skills

Supervisory experience

Policy development

Staff development

Education

Bachelor's degree

Tools

Word

Excel

PowerPoint

Job description

UI Professional VII Supervisor

The Maryland Department of Labor, Division of Unemployment Insurance, is seeking qualified and motivated individuals to fill the full-time, permanent position of

UI Professional VII Supervisor

Spanish-speaking candidate are strongly encouraged to apply.

GRADE

STD0018

LOCATION OF POSITION

100 South Charles Street, Baltimore, Maryland 21201

Main Purpose of Job

Supervise and coordinate the efforts of a unit comprised of Claim Center UI Professionals 1-V to provide high-quality, customer-focused services that regulate the distribution of Unemployment Insurance benefits in accordance with established guidelines, to support the economic stability of the state.

POSITION DUTIES

Prepare regular reports for the UI Claim Center Director or the Director of Benefits for MD UnemploymentInsurance to indicate the workload and support adjustments in staffing. Foster a business-friendly environment by leading an Unemployment Insurance team in the event of a bulk claim situation at a business site to assist in-processing claims related to mass layoffs or holiday plant closings. Process daily error reports to ensure timely and quality determinations/decisions. Investigate operational problems and propose solutions to the UI Claim Center Director. Monitor corrective action plans to ensure compliance with the terms of the plan. Compile and maintain legible, accurate records documenting the progress of individual staff and conduct and complete the evaluations of an assigned unit of UI Benefit Professionals, utilizing the Performance Evaluation Program (PEP) process. Ensure corrective action is taken, as warranted, utilizing the Performance Improvement Plan (PIP) process. Initiate progressive disciplinary actions subject to the review of the UI Claim Center Director and the Director of MD UI Benefits, when necessary. Recommend personnel actions to the UI Claim Center Director and the Director of MD UI Benefits regarding issues that involve individual staff, such as promotions, probations or disciplinary matters. Approve and deny leave requests from subordinate staff dependent upon workload constraints and according to established policy. Approve and sign monthly and Workday biweekly time sheets. May provide technical assistance to Department of Information Technology (DoIT) and the Unemployment Insurance Training Coordinator. May participate on interview panels to select new employees.

Minimum Qualifications

Experience: Ten years or nine years of experience, six years of experience supervising staff in a public or private agency related to rendering and/or determining eligibility for a Human Service Program, or an insurance claims processing and fraud investigation program OR five years of experience in administrative staff or professional staff work. (Two years of this experience must have involved one or more of the following: the supervision of other employees, applying rules and regulations, or exercising responsibility for the development of policies or procedures) and an additional four years of experience in a public or private agency related to rendering and/or determining eligibility for a Human Service Program, or an insurance claims processing and fraud investigation program.

Notes

• Candidates may substitute an additional six years of experience in administrative staff or professional staff work for the four additional years of experience. One year of this experience must have involved one or more of the following: the supervision of other employees, applying rules and regulations, or exercising responsibility for the development of policies or procedures.
• Candidates may substitute the possession of a Bachelor's degree from an accredited college or university and six years of experience supervising staff in a public or private agency related to rendering and/or determining eligibility for a Human Service Program, or an insurance claims processing and fraud investigation program OR five years of experience in administrative staff or professional staff work. (Two years of this experience must have involved one or more of the following: the supervision of other employees, applying rules and regulations, or exercising responsibility for the development of policies or procedures) for the required experience.
• Candidates may substitute additional graduate level education at an accredited college or university at the rate of 30 credit hours on a year-for-year basis for the required general experience.

Selective Qualifications

Applicants must meet the selective qualification(s) to be considered. Include clear and specific information on your application regarding your qualifications.

Must have One year experience with of MD Unemployment Insurance benefit system BEACON

Desired Or Preferred Qualifications

Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications.

• Four years of supervisory experience
• Experience working with Microsoft Word, Excel and PowerPoint

LIMITATIONS ON SELECTION

Applicants must meet the selective qualification(s) to be considered. Include clear and specific information on your application regarding your qualifications.

• This recruitment is limited to current employees of the Maryland Department of Labor

Special Requirements

Personnel employed in this classification will have access to federal tax information and must undergo a state and FBI criminal background check as a condition of employment.

All candidates are subject to a background check against files maintained by the Division of Unemployment Insurance (MD Labor/DUI) to determine whether any monies are owed to MD Labor/DUI as a result of unemployment insurance overpayment/fraud. Any unpaid debt may have an impact on whether or not a candidate is offered employment.

Benefits

This is a full-time, permanent position and eligible for full State benefits, which include:

• Flexible hours and hybrid teleworking
• Paid holidays 12-13 per year
• Generous paid leave package (annual, sick, personal and compensatory leave)
• State Pension ("defined benefit" plan)
• Tax-deferred supplemental retirement savings plans (401(k) and 457)
• Comprehensive, subsidized health, dental and prescription plans with little to no deductibles, free generic prescriptions, and free preventative health services
• Flexible Spending Account plans for Health Care and Daycare
• State Employees Credit Union

It is the policy of MDOL that all persons have equal opportunity and access to employment opportunities, services, and facilities without regard to race, religion, color, sex, age, national origin or ancestry, marital status, parental status, sexual orientation, disability or veteran status.