UI Professional I

Maryland; Baltimore, Northern (MD, KY); Hybrid; USD 52,000 - 76,000; Full time

Benefits offered by this job

Flexible hours and hybrid teleworking

Paid holidays 12-13 per year

Generous paid leave (annual, sick, etc

State Pension

Job summary

Maryland Department of Labor, Division of Unemployment Insurance is seeking qualified individuals for the Unemployment Insurance Professional I position. Hybrid telework up to two days weekly is available after training and policy compliance.

This role conducts claimant interviews to verify eligibility and support accurate benefit processing. Responsibilities include assisting claimants and employers, explaining unemployment laws, and ensuring timely benefit payments while maintaining high

Qualifications

• Four years of experience in a public/private agency rendering/determining eligibility for a Human Service Program or other programs.
• Bachelor's degree may substitute for the required experience.
• Experience with unemployment insurance or human services is preferred.

Responsibilities

• Provide excellent customer service while answering questions and completing applications for unemployment insurance benefits.
• Explain and interpret unemployment insurance laws to employers, claimants, and the public in a professional manner.
• Collect and enter information to complete a claimant’s telephone application for unemployment insurance benefits.
• Communicate with other states via the UIMAIL-ICON Network for interstate claims.
• Ensure prompt and accurate payment by reviewing claim history for potential fraud.
• Identify, investigate, and resolve problems related to unemployment insurance claims.
• Review information to ensure correct employers are linked to the claim.
• Verify the accuracy of the claim after filing.

Skills

Customer service

Interviewing

Communication

Education

Bachelor's degree

Tools

Microsoft Excel

Microsoft Word

Job description

Introduction

The Maryland Department of Labor, Division of Unemployment Insurance is seeking qualified and motivated individuals for the full-time, merit position of Unemployment Insurance Professional I. This recruitment will be used to fill current and future vacancies within the division, and an eligible list of candidates will be maintained for one year after the announcement’s closing date.

This position plays a critical role in supporting Maryland residents by ensuring unemployment insurance claims are processed accurately, efficiently, and with strong commitment to customer service. The Unemployment Insurance Professional I will help employers understand and access the services and support available through the state’s Unemployment Insurance program.

This position is eligible for a hybrid telework schedule of up to two (2) days per week, contingent upon the successful completion of training and meeting all applicable telework requirements in accordance with agency policy.

GRADE

ASTD12

LOCATION OF POSITION

Baltimore City

• Baltimore County
• Wicomico County

Main Purpose of Job

This position is responsible for conducting interviews with individuals applying for Unemployment Insurance benefits in order to obtain and verify information needed to process claims in accordance with established laws, policies, and procedures. The purpose of this work is to ensure accurate and timely determination of eligibility while providing high-quality, customer-focused service. This role supports the proper administration and distribution of unemployment benefits and contributes to maintaining the economic stability of the State.

POSITION DUTIES

• Provide excellent customer service while answering questions and completing applications for unemployment insurance benefits.
• Explain and interpret the laws governing unemployment insurance to employers, claimants, and the public in a professional and courteous manner over the phone. Address issues related to general eligibility, appeals procedures, severance pay, holiday pay, confirmation of return to work, and other relevant topics.
• Collect and enter information to complete a claimant’s telephone application for unemployment insurance benefits.
• Communicate with other states via the UIMAIL-ICON Network when necessary to handle complex interstate claims.
• Ensure prompt and accurate payment of benefits by reviewing claim history to identify any incidents of unemployment insurance fraud.
• Identify, investigate, and resolve problems related to claims for unemployment insurance benefits to keep individual claims up to date.
• Review the information provided by claimants and employers to ensure that the correct employers are associated with the unemployment claim.
• Verify the accuracy of the claim once the filing process is complete

MINIMUM QUALIFICATIONS

• Experience: Four years of experience in a public/or private agency rendering and/or determining eligibility for a Human Service Program or other programs.
• Notes: 1. Candidates may substitute the possession of a Bachelor's degree from an accredited college or university for the required experience.

DESIRED OR PREFERRED QUALIFICATIONS

• Experience with benefits review and determination
• Experience working with Microsoft Excel and Word
• (6) months of experience processing claims.
• Experience in call center

SPECIAL REQUIREMENTS

Personnel employed in this classification will have access to federal tax information and must undergo a state and FBI criminal background check as a condition of employment.

All candidates are subject to a background check against files maintained by the Division of Unemployment Insurance (MD Labor/DUI) to determine whether any monies are owed to MD Labor/DUI as a result of unemployment insurance overpayment/fraud. Any unpaid debt may have an impact on whether or not a candidate is offered employment.

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.

Resumes are acceptable as additional information only; however, the application must be completed in its entirety or it will be subject to rejection.

All information concerning the qualifications, including any required documentation (diploma, transcript, certificate, etc.) must be submitted and received by the closing date. Information submitted after this date will not be considered.

For positions that require Bachelor/Master Degree etc:

• Educational credentials from foreign countries must be evaluated by an approved education review service. This evaluation must be submitted prior to hire.

For further information, you may call International Consultants of Delaware, Inc. [phone] or World Education Services Inc. 1-800-932-3897 or [phone].

EXAMINATION PROCESS

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.

***Please note that your answers on the supplemental questionnaire must correspond to the information provided on your application to receive credit.

BENEFITS

This is a full-time, permanent position and eligible for full State benefits, which include:

• Flexible hours and hybrid teleworking
• Paid holidays 12-13 per year
• Generous paid leave package (annual, sick, personal and compensatory leave)
• State Pension ('defined benefit' plan)
• Tax-deferred supplemental retirement savings plans (401(k) and 457)
• Comprehensive, subsidized health, dental and prescription plans with little to no deductibles, free generic prescriptions, and free preventative health services
• Flexible Spending Account plans for Health Care and Daycare
• State Employees Credit Union

To learn more, please click this link: STATE OF MARYLAND BENEFITS

FURTHER INSTRUCTIONS

• U.S. Military Veterans may qualify for additional bonus points towards certification.
• Any job offer will be contingent on the candidate providing a U.S. Military form DD 214 verifying honorable discharge from service prior to starting employment (and may be requested prior to interview). Permanent State employees do not need to submit proof of Veterans’ status.

Maryland Department of Labor is an equal opportunity employer. It is the policy of MD Labor that all persons have equal opportunity and access to employment opportunities, services, and facilities without regard to race, religion, color, sex, age, national origin or ancestry, marital status, parental status, sexual orientation, disability or veteran status.