UI Collections Specialist

Freddie Mac; Madison (WI); Remote; Full time

Job summary

A leading government services provider is seeking a dedicated individual to join their team in Madison, WI. This role involves providing customer service related to tax liabilities and requires strong analytical and communication skills. The position offers a competitive hourly wage, generous paid time off, and excellent health insurance options. After an initial training period, employees can work remotely for most of their schedule. Join a mission-driven organization that values equal opportunity and candidate privacy.

Benefits

Generous paid time off

Affordable health insurance options

Top-notch retirement program

Public service loan forgiveness eligibility

Qualifications

• Experience using business email and office software.
• Experience analyzing data or financial information.
• Experience providing customer service.

Responsibilities

• Provide customer service regarding tax liability and reporting.
• Investigate delinquent employer accounts.
• Negotiate payment agreements.

Skills

Customer Service

Data Analysis

Communication

Organization

Education

Certification or degree in business, accounting, finance, law, communications, or political science

Tools

Office Software

Job description

Employer Industry: Government Services

Why consider this job opportunity:
- Starting salary of $23.50 per hour, with potential for an additional $2.25 per hour based on qualifications
- Generous paid time off, including at least 3 1/2 weeks of vacation/personal time and nine paid holidays
- Excellent and affordable health insurance options, starting at $39/month for single coverage
- A top-notch retirement program and optional tax-advantaged 457 retirement savings plan
- Opportunity to work remotely for the majority of the schedule after an initial training period
- Public service loan forgiveness eligibility available for this position

What to Expect (Job Responsibilities):
- Provide customer service to employers and employer representatives regarding tax liability and reporting requirements
- Investigate delinquent employer accounts
- Negotiate payment agreements with debtors or representatives
- Determine when to use collection actions such as liens and levies
- Collect delinquent unemployment taxes and initiate legal action as necessary

What is Required (Qualifications):
- Training or experience using business email and office software (such as Outlook, Word, Excel)
- Experience analyzing data or financial information
- Experience providing customer service
- Experience communicating complex information effectively (oral and written)
- Experience effectively organizing and prioritizing tasks

How to Stand Out (Preferred Qualifications):
- Experience working in a highly regulated industry or government program requiring referencing and applying laws, rules, and policies
- A certification or degree in business, accounting, finance, law, communications, or political science

#GovernmentJobs #CustomerService #RemoteWork #CareerGrowth #PublicService

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.