Self-Pay Collections Specialist I #Full Time

61st Street Service Corporation; New York (NY); Remote; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Self-Pay Collections Specialist I to join their dynamic team. This primarily remote role involves managing self-pay account balances, handling inbound calls, and ensuring effective communication with patients. The ideal candidate will have a strong customer service orientation and the ability to navigate complex billing scenarios. With opportunities for growth within the Revenue Cycle Career Ladder, this position offers a chance to develop your career in a supportive environment. Join a team dedicated to excellent service and a healthy work-life balance.

Benefits

Healthcare

Paid Time Off

Healthy Lifestyle Benefits

Qualifications

• 6+ months experience in physician billing or third-party payer environment.
• Understanding of contracts, insurance benefits, and compliance regulations.

Responsibilities

• Handle high volume of calls for self-pay account balances.
• Establish payment arrangements and document terms in the billing system.

Skills

Customer Service

Communication Skills

Problem Solving

Medical Terminology

Education

High School Diploma or GED

Tools

Epic

Job description

Career Opportunities with 61st Street Service Corp

Current job opportunities are posted here as they become available.

Self-Pay Collections Specialist I #Full Time

The 61st Street Service Corporation provides administrative and clinical support staff for ColumbiaDoctors. This position supports ColumbiaDoctors, one of the largest multi-specialty practices in the Northeast, comprising over 2,800 physicians, surgeons, dentists, and nurses across more than 240 specialties and subspecialties.

This position is primarily remote, but candidates must reside in the Tri-State area.

Note: Occasional visits to the office may be required for training, meetings, and other business needs.

Opportunity to grow within a Revenue Cycle Career Ladder!

Job Summary:

The Self-Pay Collections Specialist I is responsible for following up on Self-Pay account balances. Responsibilities include handling inbound calls generated by an auto-dialer to secure payments, establish payment arrangements, and update patient information. The representative must exhibit professional and courteous behavior at all times during communications.

Job Responsibilities:

• Handle a high volume of calls efficiently.
• Attempt to collect full payment from patients or guarantors.
• Process payments collected over the phone for each date of service.
• Establish payment arrangements and document terms in the billing system.
• Handle customer inquiries, disputes, and complaints; escalate as necessary.
• Obtain insurance, demographic, and guarantor information; update patient profiles; bill third-party payers as appropriate.
• Perform other duties as assigned.

Job Requirements:

• High school diploma or GED required.
• At least 6 months of experience in physician billing or a third-party payer environment.
• Strong customer service and patient-focused orientation, with the ability to communicate effectively and respond to complex situations calmly and professionally.
• Understanding of contracts, insurance benefits, exclusions, billing requirements, claim forms, HMOs, PPOs, Medicare, Medicaid, and compliance regulations.
• Experience with patient financial and practice management systems such as Epic is preferred.
• Knowledge of medical terminology is preferred.
• Previous call center or claims experience is preferred.
• Experience in an academic healthcare setting is preferred.

Hourly Rate Range: $21.63 - $26.44

Note: Salary offers will be within this range, based on factors such as experience, skills, training, and education.

About 61st Street Service Corporation:

We are committed to providing excellent customer service and maintaining a productive environment. Our benefits include healthcare, paid time off, and other benefits to promote a healthy lifestyle.

We are an equal opportunity employer, adhering to all applicable civil rights laws.