UH Scheduling Clerk

WVU Medicine Uniontown Hospital; Uniontown (Fayette County); On-site; USD 32,000 - 46,000; Full time

Job summary

UNTWN Uniontown Hospital is seeking a scheduling and pre-registration professional to ensure accurate procedure scheduling, proper pre-registration, and correct insurance documentation. You will interact with referring offices and patients to provide top-notch service, while maintaining confidentiality and compliance with regulations.

The role requires strong communication and organizational skills in a fast-paced environment.

Qualifications

• Two years medical secretarial/medical clerical experience.
• One year health insurance experience.
• High school diploma or GED equivalent.

Responsibilities

• Schedule and pre-registration functions to maintain efficient operations.
• Coordinate scheduling and ordering of procedures per guidelines.
• Pre-register patients in the computer system.
• Ascertain insurance information to comply with regulations.
• Maintain confidentiality and provide excellent customer service.

Skills

Customer service

Phone etiquette

Confidentiality

Effective communication

Education

High school diploma or GED

Job description

Welcome! We’re excited you’re considering an opportunity with us! Below, you’ll find other important information about this position.

Responsible for assuring the patient is scheduled for the correct procedure at the appropriate time and with the appropriate resources. Responsible for pre-registration of the scheduled patient. Accurate documentation of the patients' medical insurance and required authorizations is required. It is the responsibility of this position to assure that referring office staff and patients receive the highest customer service available as this is often the patient's first impression.

Minimum Qualifications

Education, Certification, and/or Licensure:

• High school diploma or equivalent (GED).

Experience

• Two (2) years medical secretarial/medical clerical experience
• One(1) year health insurance experience

CORE DUTIES AND RESPONSIBILITIES:

• Responsible for all scheduling and pre-registration functions necessary to maintain efficient and smooth operations of the scheduling function. Responsible for coordinating the scheduling and ordering of procedures for designated departments based on established guidelines. Schedules services as requested by physician offices or patients, gives preparation for exams and screens for pertinent information prior to scheduling exam. Pre-registers patients in computer system according to the hospital's registration guidelines. Responsible for ascertaining insurance information to comply with managed care regulations or other insurance regulations. Responsible for performing a revenue cycle review and referring appropriate patients to Financial Care Consultants. Maintains records according to hospital and regulatory requirements. Plans and prioritizes daily workload to meet needs of the department and continuity or workload.
• Strictly maintains telephone/reception skills that are customer focused, positive and friendly. Serves as a role model in demonstrating respect for the customer and the protection of their confidentiality and rights. Maintains confidentiality regarding patient and employee information. Conveys a positive attitude and supports harmonious relationships. Communicates effectively with physician office and hospital departments. Collaborates with physician office staff to maintain effective working relationships and to provide education for new office staff members. Demonstrates flexibility and adaptability to changing department needs and work requirements. Abides by hospital personnel policies and supports the Mission and Values of the Uniontown Hospital.
• Assumes responsibility for personal development. Identifies area in need of personal or professional development and set goals to meet those needs. Participates in cross-training functions as direct to allow for maximum flexibility and use of personnel. Presents self in a professional manner and dress. Demonstrates emotional maturity, is tolerant of and able to render constructive criticism. Maintains an orderly and neat work area.
• Performs all duties/tasks as assigned by the Director/designee. Prioritizes other assignments with the Director/designee to assure target time lines are met. Assists in the training and orientation of new staff members. Maintains department equipment. Records and report equipment malfunctions, including initiating service work orders.
• Performs other duties as assigned.

PHYSICAL REQUIREMENTS:

• Frequent sitting, standing, walking, bending, turning, and reaching.
• Ability to lift and/or carry up to 25 pounds.

WORKING ENVIRONMENT:

• Standard office environment.

Skills And Abilities

• Ability to attend to more than one aspect of a situation simultaneously.
• Efficiency in processing of verbal information, either in written or spoken form is a major requirement and prerequisite of the job.
• Some independent thought, planning or origination of options and solutions is necessary.
• Ability to apply principles of reasoning and problem solving to resolve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists

Additional Job Description

Scheduled Weekly Hours:

40

Exempt/Non-Exempt

Shift:

United States of America (Non-Exempt)

Company

UNTWN Uniontown Hospital

Cost Center

55 UNTWN Nursing Cancer and Infusion Center

Address

500 W Berkeley Street
Uniontown
Pennsylvania

Equal Opportunity Employer

West Virginia University Health System and its subsidiaries (collectively "WVUHS") is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. WVUHS strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. All WVUHS employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.