Centralized Scheduler

WVU Medicine Uniontown Hospital; Uniontown (Fayette County); On-site; USD 32,000 - 52,000; Full time

Job summary

UNTWN Uniontown Hospital is seeking a scheduling-focused administrative professional to manage pre-registration and appointment coordination. You will prepare patients for exams, verify insurance details, and ensure accuracy in the registration process, contributing to a smooth patient experience.

Ideal candidates have a high school diploma or GED with 2 years of medical secretarial/clerical experience and strong skills in Microsoft Office and communication.

Qualifications

• High school diploma or GED.
• Two years medical secretarial/clerical experience preferred.
• Strong customer service and communication skills.

Responsibilities

• Schedule and pre-registration functions to maintain efficient operations.
• Schedule services and prepare patients for exams.
• Pre-register patients in the computer system per guidelines.
• Verify insurance information and assist with revenue cycle review.
• Maintain confidentiality of patient and employee information.
• Assist training of new staff and maintain equipment.

Skills

Customer service

Scheduling systems

Microsoft Office

Verbal communication

Written communication

Education

High school diploma or GED

Job description

Responsible for assuring the patient is scheduled for the correct procedure at the appropriate time and with the appropriate resources. Responsible for pre-registration of the scheduled patient. Accurate documentation of the patients' medical insurance and required authorizations is required. It is the responsibility of this position to assure that referring office staff and patients receive the highest customer service available as this is often the patient's first impression.

Minimum Qualifications

EDUCATION, CERTIFICATION, AND/OR LICENSURE:

• High school diploma or equivalent (GED).

Education

PREFERRED QUALIFICATIONS

• Two (2) years medical secretarial/medical clerical experience.

CORE DUTIES AND RESPONSIBILITIES

The statements described here are intended to describe the general nature of work being performed by people assigned to this position. They are not intended to be constructed as an all-inclusive list of all responsibilities and duties. Other duties may be assigned.

• Responsible for all scheduling and pre-registration functions necessary to maintain efficient and smooth operations of the scheduling function, coordinating the scheduling and ordering of procedures for designated departments based on established guidelines.
• Schedules services as requested by physician offices or patients, gives preparation for exams and screens for pertinent information prior to scheduling exam.
• Pre-registers patients in computer system according to the hospital's registration guidelines.
• Responsible for ascertaining insurance information to comply with managed care regulations or other insurance regulations, performing a revenue cycle review, and referring appropriate patients to Financial Care Consultants.
• Maintains records according to hospital and regulatory requirements.
• Maintains confidentiality regarding patient and employee information.
• Collaborates with physician office staff to maintain effective working relationships and to provide education for new office staff members.
• Assists in the training and orientation of new staff members.
• Maintains department equipment.
• Records and reports equipment malfunctions, including initiating service work orders.
• Performs other duties as assigned.

PHYSICAL REQUIREMENTS

• Frequent sitting.

WORKING ENVIRONMENT

• Frequent exposure to various parts of the hospital or work from home office environment.

Skills And Abilities

• Possess excellent customer service skills.
• Strong computer skills; ability to navigate scheduling systems and Microsoft office suite.
• Ability to maintain/update the computer competencies as required for the position.
• Effective verbal and written communication skills.

Scheduled Weekly Hours

40

Shift

United States of America (Non-Exempt)

Company

UNTWN Uniontown Hospital

Cost Center

550 UNTWN Scheduling Call Center

Address

500 W Berkeley Street
Uniontown
Pennsylvania

Equal Opportunity Employer

West Virginia University Health System and its subsidiaries (collectively "WVUHS") is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. WVUHS strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. All WVUHS employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.