Centralized Scheduler

WVU Medicine; Morgantown (WV); On-site; USD 32,000 - 42,000; Full time

Job summary

WVUH West Virginia University Hospitals in Morgantown, WV, is seeking an Ambulatory Registration role to manage patient scheduling, registration, and payment collection in a fast-paced ambulatory setting.

The position emphasizes accurate data collection, effective communication with patients and physicians, and ensuring smooth flow of care from check-in to follow-up.

Qualifications

• Strong written and verbal communication skills.
• Background check as required for regulated areas.

Responsibilities

• Check in and check out patients per scheduling/registration guidelines.
• Obtain and verify patient guarantor information annually and generate referrals if needed.
• Schedule and register patients within clinic guidelines and medical appropriateness.
• Coordinate follow-up appointments and testing at check-out.
• Collect necessary information to schedule and register appointments.
• Identify and communicate needs for scheduling changes.
• Notify staff of scheduling changes due to cancellations.
• Address patient and staff needs within the patient-care environment.

Skills

Strong communication skills

Education

High School diploma or equivalent

Job description

Welcome! We're excited you're considering an opportunity with us! Below, you'll find other important information about this position.

Responsible for scheduling, cancelling, rescheduling and registering of outpatient visits and procedures for multiple ambulatory clinics, by collecting all necessary information for schedule and registration preparation.

MINIMUM QUALIFICATIONS

• 1. High School diploma or equivalent.
• 2. State criminal background check and Federal (if applicable), as required for regulated areas.

CORE JOB DUTIES AND RESPONSIBILITIES

The statements described here are intended to describe the general nature of work being performed by people assigned to this position. They are not intended to be constructed as an all-inclusive list of all responsibilities and duties. Other duties may be assigned.

• 1. Checks in and Checks out patients in accordance with Scheduling/Registration guidelines, with the ability to prioritize according to the patient’s needs.
• 2. Obtain and verify patient guarantor information a minimum of once a year to ensure that the patient record is up-to-date. If a referral or authorization is needed we generate the referral at this time.
• 3. Schedules and registers patients/customers based on scheduling guidelines and medical appropriateness within the appropriate clinic.
• 4. Assures upon check out all follow up appointments & testing are coordinated with the patient.
• 5. Obtaining and collecting all necessary information from the patient/customer to schedule and register the patient for an appointment.
• 6. Identifies and communicates need for scheduling modifications and development.
• 7. Notifying appropriate personnel of any scheduling change due to patient cancellation in a timely fashion.
• 8. Receives and responds to patient and staff needs and complaints appropriately within the realm of the "patient care" environment, involving department supervisors and patient representatives as needed.
• 9. Consults with referring physician's office to ensure written and/or electronic orders exist and obtain them as needed. Verifies upon receiving for completeness of the written orders and notes. Make documentation that outside orders are requested.
• 10. Responsible for collecting all time of service payments and copayments for patients in the check-in or check-out process.
• 11. Upon end of day, responsible for reconciling cash drawer and all contents. Responsible for reporting any discrepancies within the cash drawer to the Supervisor or Manager.
• 12. Responsible for collecting all signatures on waivers for managed care at the point of check in.
• 13. Completes Workques as needed in a timely fashion along with daily tasks according to the scheduling area working in.
• 14. Responds to all patient communication in a timely manner.

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• 1. Ability to sit for extended periods of time.

WORKING ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• 1. Standard office environment.

SKILLS AND ABILITIES

• 1. Strong written and verbal communication skills.

Additional Job Description

Scheduled Weekly Hours: 40

Shift: Exempt/Non-Exempt: United States of America (Non-Exempt)

Company: WVUH West Virginia University Hospitals

Cost Center: 8801 WVUH

Ambulatory Registration Address: 1075 Van Voorhis Rd, Suite 150 Morgantown West Virginia

Equal Opportunity Employer West Virginia University Health System and its subsidiaries (collectively "WVUHS") is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.

WVUHS strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law.

All WVUHS employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.