UH Scheduling Clerk

WVU Medicine; United States; On-site; USD 32,000 - 48,000; Full time

Job summary

UNTWN Uniontown Hospital is seeking a patient scheduling and pre-registration specialist to ensure procedures are scheduled accurately and resources prepared. You will verify insurance details, obtain authorizations, and provide high-quality customer service as the first point of contact for referring offices and patients.

Responsibilities include coordinating scheduling for designated departments, maintaining records, and supporting the revenue cycle through accurate data entry and compliance

Qualifications

• High school diploma or GED is required.
• Minimum two years of medical secretarial/clerical work experience.
• One year of health insurance experience preferred.

Responsibilities

• Schedule and pre-register procedures; coordinate scheduling and ordering of services.
• Maintain telephone/reception standards; protect patient confidentiality and rights.
• Pursue personal development; participate in cross-training and present professionally.
• Perform duties as assigned by the Director; help train new staff and maintain equipment.
• Handle other duties as assigned.

Skills

Medical secretarial experience

Health insurance experience

Education

High school diploma or GED

Job description

Welcome! We’re excited you’re considering an opportunity with us!

Responsible for assuring the patient is scheduled for the correct procedure at the appropriate time and with the appropriate resources. Responsible for pre-registration of the scheduled patient. Accurate documentation of the patients’ medical insurance and required authorizations is required. It is the responsibility of this position to assure that referring office staff and patients receive the highest customer service available as this is often the patient’s first impression.

MINIMUM QUALIFICATIONS

EDUCATION, CERTIFICATION, AND/OR LICENSURE:

1. High school diploma or equivalent (GED).

EXPERIENCE

1. Two (2) years medical secretarial/medical clerical experience
2. One(1) year health insurance experience

CORE DUTIES AND RESPONSIBILITIES

The statements described here are intended to describe the general nature of work being performed by people assigned to this position. They are not intended to be constructed as an all-inclusive list of all responsibilities and duties. Other duties may be assigned.

1. Responsible for all scheduling and pre-registration functions necessary to maintain efficient and smooth operations of the scheduling function. Responsible for coordinating the scheduling and ordering of procedures for designated departments based on established guidelines. Schedules services as requested by physician offices or patients, gives preparation for exams and screens for pertinent information prior to scheduling exam. Pre-registers patients in computer system according to the hospital’s registration guidelines. Responsible for ascertaining insurance information to comply with managed care regulations or other insurance regulations. Responsible for performing a revenue cycle review and referring appropriate patients to Financial Care Consultants. Maintains records according to hospital and regulatory requirements. Plans and prioritizes daily workload to meet needs of the department and continuity or workload.
2. Strictly maintains telephone/reception skills that are customer focused, positive and friendly. Serves as a role model in demonstrating respect for the customer and the protection of their confidentiality and rights. Maintains confidentiality regarding patient and employee information. Conveys a positive attitude and supports harmonious relationships. Communicates effectively with physician office and hospital departments. Collaborates with physician office staff to maintain effective working relationships and to provide education for new office staff members. Demonstrates flexibility and adaptability to changing department needs and work requirements. Abides by hospital personnel policies and supports the Mission and Values of the Uniontown Hospital.
3. Assumes responsibility for personal development. Identifies area in need of personal or professional development and set goals to meet those needs. Participates in cross-training functions as direct to allow for maximum flexibility and use of personnel. Presents self in a professional manner and dress. Demonstrates emotional maturity, is tolerant of and able to render constructive criticism. Maintains an orderly and neat work area.
4. Performs all duties/tasks as assigned by the Director/designee. Prioritizes other assignments with the Director/designee to assure target time lines are met. Assists in the training and orientation of new staff members. Maintains department equipment. Records and report equipment malfunctions, including initiating service work orders.
5. Performs other duties as assigned.

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Frequent sitting, standing, walking, bending, turning, and reaching.
2. Ability to lift and/or carry up to 25 pounds.

WORKING ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1.Standard office environment.

SKILLS AND ABILITIES

1. Ability to attend to more than one aspect of a situation simultaneously.
2. Efficiency in processing of verbal information, either in written or spoken form is a major requirement and prerequisite of the job.
3. Some independent thought, planning or origination of options and solutions is necessary.
4. Ability to apply principles of reasoning and problem solving to resolve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists

Additional Job Description

Scheduled Weekly Hours

40

Exempt/Non-Exempt

United States of America (Non-Exempt)

Company

UNTWN Uniontown Hospital

Cost Center

55 UNTWN Nursing Cancer and Infusion Center

Address

500 W Berkeley Street

Uniontown

Pennsylvania

Equal Opportunity Employer

West Virginia University Health System and its subsidiaries (collectively “WVUHS”) is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. WVUHS strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. All WVUHS employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.