UH Scheduling Clerk

WVU Medicine; Uniontown, Northern (Fayette County, KY); Hybrid; USD 36,000 - 56,000; Full time

Job summary

WVU Medicine in Uniontown, PA is seeking a Medical Scheduler/Pre-Registration Clerk. You will ensure procedures are scheduled at the correct time with proper resources and complete patient pre-registration, including accurate insurance documentation and authorizations.

You will maintain high standards of customer service, protect patient confidentiality, and coordinate with physician offices and hospital departments to support smooth operations and accurate revenue cycle processes.

Qualifications

• High school diploma or GED and related work experience.
• Two years medical secretarial/clerical experience.
• One year health insurance experience.

Responsibilities

• Schedule procedures accurately with appropriate resources and times.
• Pre-register patients and collect/verify insurance information.
• Maintain patient confidentiality and provide excellent customer service.
• Attend to multiple tasks with flexibility and professionalism.
• Follow director's guidance and assist with training and equipment issues.

Skills

Multitasking

Verbal communication

Independent thinking

Problem solving

Education

High school diploma or GED

Job description

MINIMUM QUALIFICATIONS:

• 1. High school diploma or equivalent (GED).
• 2. Two (2) years medical secretarial/medical clerical experience
• 3. One(1) year health insurance experience

CORE DUTIES AND RESPONSIBILITIES:

Responsible for assuring the patient is scheduled for the correct procedure at the appropriate time and with the appropriate resources. Responsible for pre-registration of the scheduled patient. Accurate documentation of the patients' medical insurance and required authorizations is required. It is the responsibility of this position to assure that referring office staff and patients receive the highest customer service available as this is often the patient's first impression.

• 1. Responsible for all scheduling and pre-registration functions necessary to maintain efficient and smooth operations of the scheduling function. Responsible for coordinating the scheduling and ordering of procedures for designated departments based on established guidelines. Schedules services as requested by physician offices or patients, gives preparation for exams and screens for pertinent information prior to scheduling exam. Pre-registers patients in computer system according to the hospital's registration guidelines. Responsible for ascertaining insurance information to comply with managed care regulations or other insurance regulations. Responsible for performing a revenue cycle review and referring appropriate patients to Financial Care Consultants. Maintains records according to hospital and regulatory requirements. Plans and prioritizes daily workload to meet needs of the department and continuity or workload.
• 2. Strictly maintains telephone/reception skills that are customer focused, positive and friendly. Serves as a role model in demonstrating respect for the customer and the protection of their confidentiality and rights. Maintains confidentiality regarding patient and employee information. Conveys a positive attitude and supports harmonious relationships. Communicates effectively with physician office and hospital departments. Collaborates with physician office staff to maintain effective working relationships and to provide education for new office staff members. Demonstrates flexibility and adaptability to changing department needs and work requirements. Abides by hospital personnel policies and supports the Mission and Values of the Uniontown Hospital.
• 3. Assumes responsibility for personal development. Identifies area in need of personal or professional development and set goals to meet those needs. Participates in cross-training functions as direct to allow for maximum flexibility and use of personnel. Presents self in a professional manner and dress. Demonstrates emotional maturity, is tolerant of and able to render constructive criticism. Maintains an orderly and neat work area.
• 4. Performs all duties/tasks as assigned by the Director/designee. Prioritizes other assignments with the Director/designee to assure target time lines are met. Assists in the training and orientation of new staff members. Maintains department equipment. Records and report equipment malfunctions, including initiating service work orders.
• 5. Performs other duties as assigned.

PHYSICAL REQUIREMENTS:

• 1. Frequent sitting, standing, walking, bending, turning, and reaching.
• 2. Ability to lift and/or carry up to 25 pounds.

WORKING ENVIRONMENT:

• 1. Standard office environment.

SKILLS AND ABILITIES:

• 1. Ability to attend to more than one aspect of a situation simultaneously.
• 2. Efficiency in processing of verbal information, either in written or spoken form is a major requirement and prerequisite of the job.
• 3. Some independent thought, planning or origination of options and solutions is necessary.
• 4. Ability to apply principles of reasoning and problem solving to resolve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

Additional Job Description:

Scheduled Weekly Hours: 40 Shift: Exempt/Non-Exempt: United States of America (Non-Exempt) Company: UNTWN Uniontown Hospital Cost Center: 55 UNTWN Nursing Cancer and Infusion Center Address: 500 W Berkeley Street Uniontown Pennsylvania

Equal Opportunity Employer West Virginia University Health System and its subsidiaries (collectively "WVUHS") is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. WVUHS strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. All WVUHS employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.

The West Virginia University Health System is West Virginia’s largest health system and largest private employer, providing care to communities across West Virginia, Maryland, Ohio, and Pennsylvania. The integrated academic health system includes 25 hospitals and five institutes, with more than 3,500 licensed beds, 4,000 clinicians, 39,000 employees, and $8.5 billion in annual operating revenues. Anchoring the system in Morgantown, West Virginia, are WVU Hospitals, an 880-bed academic medical center, and the 150-bed WVU Medicine Golisano Children’s Hospital. Together, the Health System’s hospitals, clinics, and specialty programs provide a comprehensive continuum of care, ranging from community-based primary and specialty services to highly complex, quaternary care and post-acute care.