UCaaS Help Desk Specialist - Troubleshooting & MACD Expert

Vatic Outsourcing; Marietta (GA); On-site; USD 45,000 - 65,000; Full time

Job summary

Vatic Outsourcing in Marietta, GA is seeking a UCaaS Help Desk Support Representative to deliver client-facing support for Unified Communications as a Service. You will resolve technical issues, handle MACD requests, and assist user onboarding to ensure uninterrupted communication.

The role requires UCaaS knowledge, remote support skills, and Excel-based data reporting. A college degree and 1+ year in telecommunications/UCaaS/Help Desk are expected.

Qualifications

• Technical expertise in UCaaS and cloud-based communication platforms.
• Troubleshooting and resolving UCaaS issues (voice, video, messaging, collaboration).
• Executing MACD for UCaaS service lines and user accounts.
• Providing onboarding, training, and documentation for platform adoption.

Responsibilities

• Resolve client UCaaS technical issues promptly and efficiently.
• Handle provisioning and maintenance requests, including line transfers and user group additions.
• Contribute to UCaaS system maintenance, updates, and database reviews.
• Provide timely, detailed and accurate reporting to external and internal audiences.

Skills

UCaaS expert

Remote support

MACD handling

Onboarding training

Education

College Degree

Tools

Excel

Job description

Vatic Outsourcing in Marietta, GA is seeking a UCaaS Help Desk Support Representative to deliver client-facing support for Unified Communications as a Service. You will resolve technical issues, handle MACD requests, and assist user onboarding to ensure uninterrupted communication.

The role requires UCaaS knowledge, remote support skills, and Excel-based data reporting. A college degree and 1+ year in telecommunications/UCaaS/Help Desk are expected.