VoIP & Cisco Call Manager Support Analyst

AmNet Services, Inc.; Cary (NC); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading sensor and networking solutions provider in North Carolina is seeking a UCCaaS Repair/MACD Technician. In this role, you will provide technical support and troubleshoot repair requests using Cisco Call Manager and Cisco Unity. Strong customer service and Voice/VoIP support experience are required. An Associate's degree or equivalent experience is essential. The ideal candidate will have excellent communication skills and a passion for customer service.

Qualifications

• Strong customer service focus with daily interactions.
• Experience in Voice/VoIP support and troubleshooting.
• Familiarity with Cisco products is essential.

Responsibilities

• Provide UCCaaS customer repair ticket and MACD request support.
• Troubleshoot issues using Cisco Call Manager and Unity.
• Communicate directly with customers and account teams.

Skills

Customer service

Voice/VoIP support

Cisco Call Manager

Cisco Unity

Interpersonal skills

Verbal communication

Written communication

Education

Associate's degree or equivalent experience

Job description

A leading sensor and networking solutions provider in North Carolina is seeking a UCCaaS Repair/MACD Technician. In this role, you will provide technical support and troubleshoot repair requests using Cisco Call Manager and Cisco Unity. Strong customer service and Voice/VoIP support experience are required. An Associate's degree or equivalent experience is essential. The ideal candidate will have excellent communication skills and a passion for customer service.