Senior UCCE Voice Engineer – Cisco Contact Center

Insight Global; Livonia (MI); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Healthcare insurance

Paid leave

Job summary

A staffing agency is seeking a UCCE Voice Engineer for a mid-sized client in Livonia, MI. The ideal candidate will have strong experience with Cisco Contact Centers, focusing on administration and support tasks. Key responsibilities include managing CUCM configurations, providing Tier 3 support for voice infrastructure, and creating documentation. Candidates should have an associate degree and 3-5 years of related experience. Preference will be given to those with Genesys experience and certifications.

Qualifications

• 3-5+ years of professional experience as Voice Engineer.
• Heavy expertise with administration, troubleshooting, and patching.
• Strong SQL Database experience for reporting and troubleshooting.

Responsibilities

• Manage CUCM clusters, dial plans, SIP trunks, and device configurations.
• Provide Tier 3 support for contact center and voice infrastructure.
• Create and maintain detailed documentation for configurations and processes.

Skills

Cisco Contact Center

Administration and troubleshooting

ICM scripting

SQL Database

Genesys phone system

Education

Associate degree in relevant field

Job description

A staffing agency is seeking a UCCE Voice Engineer for a mid-sized client in Livonia, MI. The ideal candidate will have strong experience with Cisco Contact Centers, focusing on administration and support tasks. Key responsibilities include managing CUCM configurations, providing Tier 3 support for voice infrastructure, and creating documentation. Candidates should have an associate degree and 3-5 years of related experience. Preference will be given to those with Genesys experience and certifications.