Senior Cisco UC Engineer - SIP & Contact Center

Info-Ways; Tampa (FL); On-site; USD 80,000 - 100,000; Full time

Job summary

A leading IT firm in Tampa, FL is seeking a Network Voice Administrator with 7 to 9 years of experience in Cisco IPT solutions and SIP infrastructure. Responsibilities include supporting voice technologies, troubleshooting UCCE issues, and developing call flows for new contact centers. The ideal candidate will have strong analytical and communication skills, and certifications like CCNP Voice. This full-time role offers a dynamic work environment and opportunities for professional growth.

Qualifications

• 7 to 9 years of experience in CISCO IPT solutions and SIP infrastructure.
• Expert understanding of Cisco Contact Center technologies.
• Fluent English skills both written and oral.

Responsibilities

• Support Cisco IPT solutions and SIP infrastructure.
• Develop custom reports on Cisco CUIC.
• Lead testing of new tools and operational requirements.

Skills

Cisco IPT solutions

SIP infrastructure

Scripting for call flows

Troubleshooting UCCE issues

Excellent communication skills

Education

Industry certifications: CCNP Voice or better

Tools

Cisco Unified Communications Manager

Oracle/Acme SBC

VMWare

Job description

A leading IT firm in Tampa, FL is seeking a Network Voice Administrator with 7 to 9 years of experience in Cisco IPT solutions and SIP infrastructure. Responsibilities include supporting voice technologies, troubleshooting UCCE issues, and developing call flows for new contact centers. The ideal candidate will have strong analytical and communication skills, and certifications like CCNP Voice. This full-time role offers a dynamic work environment and opportunities for professional growth.