UC&C Operations Lead (Tier 3) – Cisco/VTC

The Bison Group; Charlottesville (VA); Vor Ort; USD 90.000 - 130.000; Vollzeit

Zusammenfassung

The Bison Group is seeking a Unified Communications and Collaboration (UC&C) Operations Technician to maintain and advance support for customers globally. You will work with VTC, VoIP, IM, and presence, using CUCM, CMS, CMS/TMS, and Vbrick Rev to support enterprise needs.

You will troubleshoot UC&C issues, perform software upgrades, and provide training and guidance to junior staff while coordinating with management on special projects and security compliance.

Qualifikationen

• Active TS/SCI clearance with CI poly ability before start.
• IAT II certification is mandatory.
• CCNA certification required on resume.

Aufgaben

• Provide technical knowledge of VoIP/PBX systems and Cisco UC components.
• Support IM systems such as Cisco Jabber, Webex or Teams and Presence.
• Knowledge of VTC equipment and CMS/TMS for scheduling and monitoring.
• Train and guide lower-skill staff and assist engineering projects.
• Utilize ticketing systems to manage workload and resolve issues.
• Perform IOS/software upgrades and understand H.323, SIP dialing protocols.
• Assist in training materials and SOPs for UC environment.
• Patch systems and ensure compliance with security policies.

Kenntnisse

VoIP / PBX expertise

UC&C support

Video Teleconferencing (VTC)

Jabber/Webex/Microsoft Teams IM

Network topology knowledge

Ticketing systems

Training & guidance

Ausbildung

TS/SCI clearance with CI poly

IAT II certification

CCNA

High School/GED + 9 Yrs

Associates + 7 Yrs

Bachelors +5 Yrs

Masters +3 Yrs

PhD +1 Yrs

Tools

CUCM (Cisco Unified Communications Manager)

CUBE/VCS

MCU

CMS

TMS

Vbrick Rev

IMC

Cisco Jabber

Webex

Microsoft Teams

Jobbeschreibung

The Bison Group is seeking a Unified Communications and Collaboration (UC&C) Operations Technician to maintain and advance support for customers globally. You will work with VTC, VoIP, IM, and presence, using CUCM, CMS, CMS/TMS, and Vbrick Rev to support enterprise needs.

You will troubleshoot UC&C issues, perform software upgrades, and provide training and guidance to junior staff while coordinating with management on special projects and security compliance.