U.S. Contract Delivery Leader

NES Fircroft; Austin (TX); On-site; USD 150,000 - 210,000; Full time

Benefits offered by this job

Uncapped commission

Lead and shape U.S. operations

Collaborative team culture

Job summary

Halian, an NES Fircroft company, seeks a dynamic leader to oversee and expand contract delivery operations across the United States from Austin. You will ensure service excellence, manage client relationships, and drive team performance in recruitment, MSP, or RPO environments.

This hands-on role requires experience in contract delivery, team leadership, and operational oversight. You will collaborate with Recruitment, HR, Finance, and Operations to support growth and onboarding while

Qualifications

• Experience leading contract delivery teams in recruitment or MSP environments.
• Strong contract management and service delivery knowledge.
• Excellent client-facing and stakeholder communication skills.

Responsibilities

• Lead, mentor, and support U.S. contract delivery teams.
• Manage team performance against KPIs and SLAs.
• Serve as the primary operational contact for clients.
• Ensure contract compliance and adherence to policies.
• Collaborate with Recruitment, HR, Finance, and Operations.
• Monitor performance metrics and report to senior leadership.
• Identify and implement process improvements.
• Address operational challenges proactively.

Skills

Team leadership

Contract delivery

Stakeholder management

Recruitment/MSP/RPO

Operations management

Job description

Halian, an NES Fircroft company, seeks a dynamic leader to oversee and expand contract delivery operations across the United States from Austin. You will ensure service excellence, manage client relationships, and drive team performance in recruitment, MSP, or RPO environments.

This hands-on role requires experience in contract delivery, team leadership, and operational oversight. You will collaborate with Recruitment, HR, Finance, and Operations to support growth and onboarding while