Client-Focused Service Delivery Lead

HCL Technologies Limited; San Antonio (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

HCLTech in San Antonio, TX is seeking an Operations Manager to oversee service delivery, drive process improvements, and ensure client SLA adherence. You will coach teams, align with cross-functional stakeholders, and lead Kaizen initiatives to optimize efficiency.

The role emphasizes a solution mindset, data-driven reporting, and alignment with organizational goals while delivering consistent performance and customer satisfaction.

Qualifications

• Experience leading operations teams and achieving SLA targets.
• Strong process improvement and data-driven decision making.
• Ability to coach and develop team leaders and managers.

Responsibilities

• Oversee service delivery and client SLA adherence.
• Drive process improvements and organizational planning.
• Coach and supervise team leaders and managers weekly.
• Ensure requirements are understood and client expectations are met.

Skills

Operations Management

People Management

Process Improvement

Kaizen

Client SLA

Job description

HCLTech in San Antonio, TX is seeking an Operations Manager to oversee service delivery, drive process improvements, and ensure client SLA adherence. You will coach teams, align with cross-functional stakeholders, and lead Kaizen initiatives to optimize efficiency.

The role emphasizes a solution mindset, data-driven reporting, and alignment with organizational goals while delivering consistent performance and customer satisfaction.