Turkish-Speaking Solutions Consultant — Sofia, Relocation

Mercier Consultancy Group; United States; Remote; USD 23,000 - 41,000; Full time

Benefits offered by this job

Fully Paid Training

Health Insurance

Relocation Package

Monthly Performance Bonus

Career Development

Job summary

Mercier Consultancy Group in Sofia, Bulgaria is seeking a Turkish Speaking Solutions Consultant to provide high-quality technical and customer support to Turkish-speaking clients via phone, email, and chat. You will act as the primary contact for complex inquiries and ensure client satisfaction.

This role requires native Turkish, strong English, and a proactive problem-solving mindset. You will work within an international team, with fully paid training and a relocation package to support your

Qualifications

• Native or fluent Turkish required.
• Excellent English communication skills.
• Experience in customer support services.
• Proactive problem-solving mindset and customer-centric approach.

Responsibilities

• Provide high-quality technical and customer support to Turkish-speaking clients via phone, email, and chat.
• Act as the primary point of contact for complex inquiries and ensure client satisfaction.
• Maintain detailed documentation of customer interactions in the CRM system.
• Collaborate with international teams to optimize support workflows and service standards.
• Identify and escalate priority issues to relevant departments to ensure timely resolutions.

Skills

Turkish language

English language

Customer support experience

Problem solving

Tools

CRM system

Job description

Mercier Consultancy Group in Sofia, Bulgaria is seeking a Turkish Speaking Solutions Consultant to provide high-quality technical and customer support to Turkish-speaking clients via phone, email, and chat. You will act as the primary contact for complex inquiries and ensure client satisfaction.

This role requires native Turkish, strong English, and a proactive problem-solving mindset. You will work within an international team, with fully paid training and a relocation package to support your