Turkish Speaking Solutions Consultant - Work In Sofia, Bulgaria

Mercier Consultancy Group; United States; Remote; USD 23,000 - 41,000; Full time

Benefits offered by this job

Fully Paid Training

Health Insurance

Relocation Package

Monthly Performance Bonus

Career Development

Job summary

Mercier Consultancy Group in Sofia, Bulgaria is seeking a Turkish Speaking Solutions Consultant to provide high-quality technical and customer support to Turkish-speaking clients via phone, email, and chat. You will act as the primary contact for complex inquiries and ensure client satisfaction.

This role requires native Turkish, strong English, and a proactive problem-solving mindset. You will work within an international team, with fully paid training and a relocation package to support your

Qualifications

• Native or fluent Turkish required.
• Excellent English communication skills.
• Experience in customer support services.
• Proactive problem-solving mindset and customer-centric approach.

Responsibilities

• Provide high-quality technical and customer support to Turkish-speaking clients via phone, email, and chat.
• Act as the primary point of contact for complex inquiries and ensure client satisfaction.
• Maintain detailed documentation of customer interactions in the CRM system.
• Collaborate with international teams to optimize support workflows and service standards.
• Identify and escalate priority issues to relevant departments to ensure timely resolutions.

Skills

Turkish language

English language

Customer support experience

Problem solving

Tools

CRM system

Job description

Turkish Speaking Solutions Consultant

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with world-class organizations across the European BPO and customer support services landscape. We pride ourselves on delivering bespoke career solutions, ensuring that our candidates find not just jobs in Bulgaria, but long-term professional growth in thriving global industries.

Job Overview

We are currently seeking a dynamic professional for the Turkish Speaking Solutions Consultant position in Bulgaria, based in the heart of vibrant Sofia. This is a unique opportunity to join a fast-paced environment within the customer support services sector, where your language skills will bridge the gap between global brands and their valued clients.

Key Responsibilities

• Provide high-quality technical and customer support services to Turkish-speaking clients via phone, email, and chat.
• Act as a primary point of contact for complex inquiries, ensuring effective problem‑solving and client satisfaction.
• Maintain detailed documentation of customer interactions within our internal CRM software.
• Collaborate with international teams to optimize customer support services workflows and improve service standards.
• Identify and elevate priority issues to relevant departments to ensure timely resolutions.
• Contribute to a positive, collaborative office culture by sharing industry knowledge and best practices.
• Meet and exceed performance indicators established for all Turkish-speaking jobs within the firm.
• Native or fluent Turkish (spoken and written) is mandatory for this role.
• Proficiency in English to communicate effectively within our diverse international team.
• Strong customer‑centric mindset with previous experience in the customer support services sector.
• A proactive approach to problem‑solving and a passion for delivering excellence in communication.
• Valid EU passport (mandatory) to facilitate seamless employment in Bulgaria.

What We Offer

• Competitive Monthly Salary reflecting your professional expertise.
• Fully Paid Training to ensure your success in the customer support services industry.
• Comprehensive Health Insurance package.
• Fully Paid Relocation Package (flight, transfer, hotel) for a smooth transition to your new life.
• Monthly Performance Bonus to reward your commitment and excellence.
• Ongoing career development opportunities and a supportive international work environment.
• And Much More

Life in Bulgaria

Choosing to work in Bulgaria offers an incredible blend of history, modern urban life, and stunning natural landscapes. As you settle into your new Turkish Speaking Solutions Consultant position in Bulgaria, you will discover that Sofia is a European gem known for its welcoming culture, affordable lifestyle, and pleasant climate. Bulgaria continues to attract professionals from across the globe who are looking to advance their careers while enjoying a high quality of life.

With a comprehensive relocation package handled by Mercier Consultancy Group, moving to your new home in Bulgaria is stress‑free. From the local culinary experiences to the vibrant nightlife and scenic mountain views, life in Bulgaria provides a perfect work‑life balance for ambitious individuals pursuing Turkish‑speaking jobs in a growing international market.