Dutch-Speaking Solutions Consultant: Relocate to Sofia

Employers from Greece; United States; Remote; USD 26,000 - 38,000; Full time

Benefits offered by this job

Competitive salary

Training and development

Health insurance

Relocation package

Performance bonus

Career growth opportunities

Job summary

Mercier Consultancy Group is seeking a Dutch Speaking Solutions Consultant in Sofia, Bulgaria to join a high-impact customer support team where you will resolve Dutch-speaking client inquiries and provide premium assistance.

The role requires native Dutch, relocation to Sofia, and on-site presence. The company offers competitive salary, paid training, health insurance, and a relocation package to help you move.

Qualifications

• Native or fluent Dutch (spoken and written).
• Excellent interpersonal and problem-solving skills.
• Proficiency in computer navigation and digital communication tools.

Responsibilities

• Provide high-quality technical and functional support to Dutch-speaking customers via phone, email, and live chat.
• Identify customer needs and deliver innovative solutions within the customer support services framework.
• Maintain accurate records of customer interactions and service documentation in our internal systems.
• Collaborate with international teams to optimize communication strategies and improve customer satisfaction metrics.
• Navigate multiple digital tools to troubleshoot inquiries and escalate complex issues to the appropriate departments.
• Ensure all service level agreements are met while maintaining a professional brand voice.
• Participate in ongoing training to stay updated on trends in the BPO and customer support services industry.

Skills

Dutch language

Interpersonal skills

Problem solving

Computer literacy

Job description

Mercier Consultancy Group is seeking a Dutch Speaking Solutions Consultant in Sofia, Bulgaria to join a high-impact customer support team where you will resolve Dutch-speaking client inquiries and provide premium assistance.

The role requires native Dutch, relocation to Sofia, and on-site presence. The company offers competitive salary, paid training, health insurance, and a relocation package to help you move.