Turkish-Speaking SaaS Care & Upsell Specialist

Threecolts; United States; Remote; USD 20,000 - 24,000; Full time

Job summary

Threecolts is seeking a fluent Turkish-speaking Customer Care Specialist to assist customers, explain products, and maximize value from our tools. The role blends reactive support with proactive growth, including inbound inquiries, technical troubleshooting, and 1:1 or team meetings with Turkish and English-speaking customers.

The ideal candidate combines empathy with technical curiosity, leverages AI tools to speed workflows while keeping conversations warm and personalized, and thrives in a

Qualifications

• Must be fluent in Turkish (written and spoken) as well as English.
• Minimum 4 years of customer service experience in SaaS.
• Proven track record of actively executing sales, upselling, or account expansion within a customer support or customer success environment.
• Proven track record of maintaining high CSAT scores through authentic empathy and high-quality, customer-centric communication.
• Extreme resourcefulness and self-reliance, with a natural inclination to dig deep, troubleshoot, and research solutions independently before asking for help.
• Demonstrated ability to balance tech efficiency with a human touch, using AI tools to optimize workflow speed while keeping customer interactions warm and tailored.

Responsibilities

• Deliver consistently excellent customer care over chat, email, and 1:1 or 1:team meetings for both our Turkish and English-speaking customer base.
• Prioritize maintaining high CSAT standards by delivering deeply empathetic, personalized, and high-quality human responses, ensuring AI tools enhance background efficiency without making customer interactions feel robotic.
• Execute upsells and drive account expansions during support interactions to increase customer lifetime value and revenue.
• Adopt a rigorous research-first approach to problem-solving, independently investigating all internal documentation and avenues to resolve complex issues before escalating or seeking internal assistance.
• Perform technical troubleshooting and data analysis to determine root causes and provide actionable solutions.
• Resolve support issues such as cancellations, product knowledge gaps, general account assistance, and customer complaints quickly and effectively.
• Gather customer feedback, share feature requests or effective workarounds with internal teams, and create/update internal macros and documentation.
• Collaborate effectively throughout the Customer Interactions team and other departments.

Skills

Turkish fluency (written and spoken)

English proficiency

SaaS customer service

Job description

Threecolts is seeking a fluent Turkish-speaking Customer Care Specialist to assist customers, explain products, and maximize value from our tools. The role blends reactive support with proactive growth, including inbound inquiries, technical troubleshooting, and 1:1 or team meetings with Turkish and English-speaking customers.

The ideal candidate combines empathy with technical curiosity, leverages AI tools to speed workflows while keeping conversations warm and personalized, and thrives in a