Tuition Subsidy Operations Coordinator

KinderCare; Lowell (NC); Remote; USD 25,000 - 30,000; Full time

Benefits offered by this job

Discounted child care

Medical benefits

Dental benefits

Vision benefits

Employee assistance program

Paid time off

Job summary

KinderCare Learning Companies is seeking a Subsidy Tuition Coordinator to join our team in a remote-capable role based in the United States. This frontline position coordinates activities for centers with child care assistance programs, ensures compliance with agency guidelines, and delivers exemplary service to field operations and government agencies.

The role involves processing authorizations, reviewing contracts, managing accounts receivable and reimbursements, and preparing reports.

Qualifications

• Bookkeeping, billing, and accounts receivable experience preferred.
• Strong digital literacy covering financial systems and general office software, including MS Office (Word, Excel, PowerPoint) and email.
• Highly engaged, with confirmed skills in customer service, professionalism, conflict resolution, and collaboration.
• Professional verbal and written communication skills.
• Effective personal organizational skills and skills in learning agility.

Responsibilities

• Coordinate activities for centers with child care assistance programs.
• Acquire agency contracts and review all agency requirements.
• Process and maintain authorizations; partner with centers and agencies to secure reimbursements.
• Complete accounts receivable transfers and discounts; compile weekly details and update field operations.
• Review attendance documents and complete billing process in accordance with agency guidelines.
• Reconcile payments to accounts receivable, complete AR adjustments, address re-bill and/or refund opportunities.
• Follow up on all account receivables and prepay balances until fully resolved.
• Prepare and distribute reports, monitor for unusual items and resolve and/or raise issues as appropriate.
• Audit and reconcile center financial records and complete appropriate adjustments.
• Maintain and store subsidy records in accordance with agency guidelines and company policies and procedures.
• Form effective relationships with internal and external partners, including field operations and child care agencies.
• Maintain customer focus and participate in huddle calls and center director meetings.
• Prepare audit documentation and report notifications of agency audits.
• Demonstrate full ownership for assigned centers.
• Perform all functions in a timely and accurate manner.
• Other related duties as assigned.

Skills

Bookkeeping

Billing

Accounts receivable

Customer service

Analytical skills

Communication skills

Tools

MS Office (Word, Excel, PowerPoint)

Job description

KinderCare Learning Companies is seeking a Subsidy Tuition Coordinator to join our team in a remote-capable role based in the United States. This frontline position coordinates activities for centers with child care assistance programs, ensures compliance with agency guidelines, and delivers exemplary service to field operations and government agencies.

The role involves processing authorizations, reviewing contracts, managing accounts receivable and reimbursements, and preparing reports.