Tuition Compliance & Exceptions Specialist

Virginia's Community College System; Richmond (VA); Presencial; USD 65.000 - 75.000; Jornada completa

Descripción de la vacante

Northern Virginia Community College (NOVA) seeks a Tuition Exceptions and Compliance Coordinator to manage tuition exception requests and coordinate compliance and audit activities within Business Services and Financial Services. The role emphasizes policy interpretation and strong customer service in daily interactions with students and staff.

The position is on-site, full-time, with collaboration across Deans, Directors, College Leadership and VP staff; responsibilities include reporting

Formación

• Experience interpreting and applying policies and procedures.
• Strong communication skills, both oral and written.
• Ability to provide high-quality customer service and build relationships.
• Ability to make independent decisions and exercise good judgment.

Responsabilidades

• Manage tuition exception request processing, logging and tracking all requests.
• Communicate with students, parents, faculty and staff to make compliant decisions.
• Formally deny or approve requests based on policy and provide recommendations to the director.
• Provide regular metrics on request processing and status.
• Coordinate annual updates of accounting procedures to ensure GAAP compliance.
• Interact with customers daily to resolve complex issues.
• Work with Deans, Directors and VP staff as appropriate.
• Maintain controls to safeguard financial integrity of transactions.
• Serve as hearing officer for debt-set-off disputes.

Conocimientos

Policy interpretation

Communication

Customer service

Decision making under pressure

Relationship building

Confidentiality

Herramientas

AIS

Descripción del empleo

Northern Virginia Community College (NOVA) seeks a Tuition Exceptions and Compliance Coordinator to manage tuition exception requests and coordinate compliance and audit activities within Business Services and Financial Services. The role emphasizes policy interpretation and strong customer service in daily interactions with students and staff.

The position is on-site, full-time, with collaboration across Deans, Directors, College Leadership and VP staff; responsibilities include reporting