Bilingual Information Center Specialist

Virginia’s Community Colleges; United States; Remote; USD 45,000 - 55,000; Full time

Job summary

NOVA, the Northern Virginia Community College, seeks a Call Center Representative to serve as the information center liaison for internal and external customers. You will provide bilingual Spanish/English support and handle admissions, enrollment, tuition, and financial aid information, guiding students and the public through essential college processes.

The role supports both in-bound and out-bound programs, with a schedule that may include day, evening, and some weekend shifts, in a

Qualifications

• Bilingual Spanish/English for public-facing information and advising.
• Excellent oral and written communication skills.
• Experience in high call volume and customer service.
• Ability to learn college programs and policies.
• Ability to work flexible schedule including evenings/weekends.
• Proficiency with Microsoft Office (Word, Outlook, Excel).
• Ability to work independently and make decisions.

Responsibilities

• Provide informational advising to public, students, parents, faculty & staff via phone, email, and chat.
• Explain admissions, registration, graduation processes, and tuition payments.
• Provide general financial aid information and student account details.
• Share updates on college and campus activities.
• Assist inbound and outbound programs within the Information Center.

Skills

Bilingual Spanish/English

Customer service orientation

Oral & written communication

Multi-tasking

Microsoft Office

Teamwork / collaboration

Tools

Microsoft Office

Job description

NOVA, the Northern Virginia Community College, seeks a Call Center Representative to serve as the information center liaison for internal and external customers. You will provide bilingual Spanish/English support and handle admissions, enrollment, tuition, and financial aid information, guiding students and the public through essential college processes.

The role supports both in-bound and out-bound programs, with a schedule that may include day, evening, and some weekend shifts, in a