Tuition Compliance & Audit Coordinator

Virginia Community Colleges; Virginia; Presencial; USD 65.000 - 75.000; Jornada completa

Descripción de la vacante

The Tuition Exceptions and Compliance Coordinator at Northern Virginia Community College (NOVA) is responsible for processing tuition exception requests college-wide and coordinating responses related to compliance and audits for Business Services and Financial Services. The role also handles related duties and not eligible for telework.

You will log and track requests, analyze eligibility per policies, communicate with students and staff, and provide regular metrics while maintaining

Formación

• Strong skills interpreting and applying policies and procedures.
• Ability to establish and maintain effective internal and external working relationships.
• Strong communication skills to communicate both orally and in writing.
• Ability to provide high quality internal and external customer service.
• Ability to assess customer needs quickly.
• Ability to make independent decisions with sound judgement.
• Ability to exercise discretion and confidentiality.
• Experience working with customer financial accounts.
• Experience working with compliance and audit.
• Experience working in a customer service environment.

Responsabilidades

• Manage Tuition Exception request processing, logging and tracking.
• Analyze requests to ensure compliance with policies.
• Communicate with students, parents, faculty and staff for decisions.
• Deny requests and make recommendations for approval to the director.
• Provide metrics on request processing and status.
• Coordinate annual updates of AR procedures to GAAP.
• Interact with customers daily to resolve complex issues.
• Work with Deans, Directors, and VP staff as appropriate.
• Ensure controls to safeguard financial transactions.
• Serve as Hearing Officer for Debt Set-Off Disputes.

Conocimientos

Policy interpretation

Customer service

Communication skills

Decision making

Data analysis

Discretion/confidentiality

Herramientas

AIS

Descripción del empleo

The Tuition Exceptions and Compliance Coordinator at Northern Virginia Community College (NOVA) is responsible for processing tuition exception requests college-wide and coordinating responses related to compliance and audits for Business Services and Financial Services. The role also handles related duties and not eligible for telework.

You will log and track requests, analyze eligibility per policies, communicate with students and staff, and provide regular metrics while maintaining