Tuition Exceptions and Compliance Coordinator

Virginia's Community College System; Richmond (VA); On-site; USD 65,000 - 75,000; Full time

Job summary

Northern Virginia Community College (NOVA) seeks a Tuition Exceptions and Compliance Coordinator to manage tuition exception requests and coordinate compliance and audit activities within Business Services and Financial Services. The role emphasizes policy interpretation and strong customer service in daily interactions with students and staff.

The position is on-site, full-time, with collaboration across Deans, Directors, College Leadership and VP staff; responsibilities include reporting

Qualifications

• Experience interpreting and applying policies and procedures.
• Strong communication skills, both oral and written.
• Ability to provide high-quality customer service and build relationships.
• Ability to make independent decisions and exercise good judgment.

Responsibilities

• Manage tuition exception request processing, logging and tracking all requests.
• Communicate with students, parents, faculty and staff to make compliant decisions.
• Formally deny or approve requests based on policy and provide recommendations to the director.
• Provide regular metrics on request processing and status.
• Coordinate annual updates of accounting procedures to ensure GAAP compliance.
• Interact with customers daily to resolve complex issues.
• Work with Deans, Directors and VP staff as appropriate.
• Maintain controls to safeguard financial integrity of transactions.
• Serve as hearing officer for debt-set-off disputes.

Skills

Policy interpretation

Communication

Customer service

Decision making under pressure

Relationship building

Confidentiality

Tools

AIS

Job description

Working Title Tuition Exceptions and Compliance Coordinator Role Title Gen Admin Supv I/Coord I Role Code 19221-FP FLSA Exempt Pay Band 04 Position Number 28001089 Agency Northern VA Community College Division NV280-VP Finance Work Location Fairfax County - 059 Hiring Range $65,000 - $75,000 Emergency/Essential Personnel No EEO Category 5-Paraprofessionals Full Time or Part Time Full Time Does this position have telework options? -Telework options are subject to change based on business needs- No Does this position have a bilingual or multilingual skill requirement or preference? Work Schedule

Monday-Friday 8:30am – 5:00pm

Sensitive Position No Job Description

General Description

The Tuition Exceptions and Compliance Coordinator is responsible for handling the requests for Tuition Exceptions College wide and coordinating all requests and responses related to Compliance and audits for Business Services and Financial Services. This position also handles other related Business and Financial Services duties.

• This position is not eligible for telework. *

Duties And Tasks

• Manages the Tuition Exception request processing. This includes logging and tracking all requests. Analyzing all requests ensuring they comply with department, college, and VCCS regulations.
• Responding and communicating with students, parents, as well as faculty and staff to make decisions and recommendations based on documented data. Strong analytical skills are required to reach appropriate decisions and recommendations that are in compliance.
• Formally deny requests to students and make recommendations for approval to the director.
• Provide metrics on request processing and status of requests regularly.
• Routinely communicate orally and in writing in a clear concise and empathetic manner.
• Coordinate the annual updating of the Business Services Accounts Receivable Procedures ensuring compliance with appropriate policies and procedures as well as GAAP
• Interaction with customers and students daily to resolve complex issues.
• Work closely with Deans, Directors, College Leadership, and VP divisional staff, as appropriate.
• Ensure adequate controls are maintained to safeguard the financial integrity of all transactions.
• Serve as the Hearing Officer or College representative for Debt Set-Off Disputes.

Special Assignments

May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.

The employee requires access to the Administrative Information System (AIS) to perform the duties and tasks required of the position.

Operation of a State Vehicle

No Supervises Employees No Required Travel

Maybe required to travel to NOVA AN campus occasionally.

KSAs

KSA's/Required Qualifications

• Strong skills interpreting and applying policies and procedures.
• Ability to establish and maintain effective internal and external working relationships.
• Strong communication skills to communicate both orally and in writing. This includes spelling, grammar, as well as the ability to communicate well in person.
• Ability to provide high quality internal and external customer service and instill that desire in others.
• Possess the skills to assess customer needs quickly.
• Ability and willingness to make (and accept responsibility for) independent decisions and the ability to exercise proper judgement
• Ability to think and work quickly and calmly under pressure, work to deadlines, and be prepared to work additional hours as necessary.
• Able to exercise discretion and confidentiality.
• Demonstrate high standards of personal presentation.
• Demonstrates quality customer service skills and desire to build relationships that promote NOVA’s mission.
• Demonstrates consistent solid skills in all areas.

Minimum Work Experience

• Experience working with customer financial accounts.
• Experience interpreting and applying policies and procedures.
• Experience working in customer service environment.
• Experience working with compliance and audit.

Additional Considerations

• Experience working in higher education
• Experience in an accounting environment

Additional Information

Northern Virginia Community College (NOVA) is the largest public institution of higher education in the Commonwealth of Virginia and one of the largest community colleges in the nation. NOVA enrolls nearly 75,000 students on its six campuses in Alexandria, Annandale, Sterling, Manassas, Springfield, and Woodbridge, as well as through NOVA Online and high school dual enrollment programs. The College offers more than 100 affordable associate degree and certificate programs to help our students reach their academic and professional goals in some of the most in-demand careers.

At NOVA, we are deeply committed to fostering an inclusive community for all students, faculty, and staff, and our diverse workforce is representative of this commitment. To this end, we encourage all applicants seeking to add value through their diverse backgrounds, experiences, and interests to consider employment opportunities with NOVA. To learn more about NOVA’s commitment to inclusive excellence, please visit At a Glance | Northern Virginia Community College.

NOVA offers eligible employees a benefits package that includes a comprehensive health and dental insurance program, generous paid leave, deferred compensation plans, paid parental leave, state employee discounts, and a solid and secure retirement program.

We strive to ensure our employees have tools and development opportunities to support and promote NOVA’s mission. For more information about NOVA and its programs and services, please visit www.nvcc.edu.

Employees must reside in Virginia, Maryland or District of Columbia.

Background Check Statement Disclaimer

The selected candidate’s offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth’s Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/

EEO Statement

The Virginia Community College System (VCCS) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, political affiliation, veteran status, sexual orientation, gender identity or other non-merit factors.

ADA Statement

The Virginia Community College System (VCCS) is an Equal Employment Opportunity employer and complies with the Americans with Disabilities Acts (ADA and ADAAA), to provide, reasonable accommodation to applicants in the application, interviewing, and selection processes when requested.

E-Verify Statement

VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.