Tuition Exceptions and Compliance Coordinator

Virginia Community Colleges; Virginia; Presencial; USD 65.000 - 75.000; Jornada completa

Descripción de la vacante

The Tuition Exceptions and Compliance Coordinator at Northern Virginia Community College (NOVA) is responsible for processing tuition exception requests college-wide and coordinating responses related to compliance and audits for Business Services and Financial Services. The role also handles related duties and not eligible for telework.

You will log and track requests, analyze eligibility per policies, communicate with students and staff, and provide regular metrics while maintaining

Formación

• Strong skills interpreting and applying policies and procedures.
• Ability to establish and maintain effective internal and external working relationships.
• Strong communication skills to communicate both orally and in writing.
• Ability to provide high quality internal and external customer service.
• Ability to assess customer needs quickly.
• Ability to make independent decisions with sound judgement.
• Ability to exercise discretion and confidentiality.
• Experience working with customer financial accounts.
• Experience working with compliance and audit.
• Experience working in a customer service environment.

Responsabilidades

• Manage Tuition Exception request processing, logging and tracking.
• Analyze requests to ensure compliance with policies.
• Communicate with students, parents, faculty and staff for decisions.
• Deny requests and make recommendations for approval to the director.
• Provide metrics on request processing and status.
• Coordinate annual updates of AR procedures to GAAP.
• Interact with customers daily to resolve complex issues.
• Work with Deans, Directors, and VP staff as appropriate.
• Ensure controls to safeguard financial transactions.
• Serve as Hearing Officer for Debt Set-Off Disputes.

Conocimientos

Policy interpretation

Customer service

Communication skills

Decision making

Data analysis

Discretion/confidentiality

Herramientas

AIS

Descripción del empleo

Tuition Exceptions and Compliance Coordinator

Please see Special Instructions for more details.

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth's Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link: https://www.dars.virginia.gov/drs/cpid/PWContact.aspx or call DARS at 800-552-5019, or DBVI at 800-622-2155

Posting Summary

Working Title

Working Title Tuition Exceptions and Compliance Coordinator

Role Title

Role Code

Role Code 19221-FP

FLSA

FLSA Exempt

Pay Band

Pay Band 04

Position Number

Position Number 28001089

Agency

Agency Northern VA Community College

Division

Division NV280-VP Finance

Work Location

Work Location Fairfax County - 059

Hiring Range

Hiring Range $65,000 - $75,000

Emergency/Essential Personnel No

EEO Category

Full Time or Part Time

Full Time or Part Time Full Time

Does this position have telework options? -Telework options are subject to change based on business needs-

Does this position have telework options? -Telework options are subject to change based on business needs- No

Does this position have a bilingual or multilingual skill requirement or preference?

Work Schedule

Monday-Friday 8:30am – 5:00pm

Sensitive Position

Sensitive Position No

Job Description

General Description:
The Tuition Exceptions and Compliance Coordinator is responsible for handling the requests for Tuition Exceptions College wide and coordinating all requests and responses related to Compliance and audits for Business Services and Financial Services. This position also handles other related Business and Financial Services duties.
*This position is not eligible for telework. *

Duties and Tasks:

• Manages the Tuition Exception request processing. This includes logging and tracking all requests. Analyzing all requests ensuring they comply with department, college, and VCCS regulations.
• Responding and communicating with students, parents, as well as faculty and staff to make decisions and recommendations based on documented data. Strong analytical skills are required to reach appropriate decisions and recommendations that are in compliance.
• Formally deny requests to students and make recommendations for approval to the director.
• Provide metrics on request processing and status of requests regularly.
• Routinely communicate orally and in writing in a clear concise and empathetic manner.
• Coordinate the annual updating of the Business Services Accounts Receivable Procedures ensuring compliance with appropriate policies and procedures as well as GAAP
• Interaction with customers and students daily to resolve complex issues.
• Work closely with Deans, Directors, College Leadership, and VP divisional staff, as appropriate.
• Ensure adequate controls are maintained to safeguard the financial integrity of all transactions.
• Serve as the Hearing Officer or College representative for Debt Set-Off Disputes.

Special Assignments

May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.

The employee requires access to the Administrative Information System ( AIS ) to perform the duties and tasks required of the position.

KSA's/Required Qualifications

KSAs:

• Strong skills interpreting and applying policies and procedures.
• Ability to establish and maintain effective internal and external working relationships.
• Strong communication skills to communicate both orally and in writing. This includes spelling, grammar, as well as the ability to communicate well in person.
• Ability to provide high quality internal and external customer service and instill that desire in others.
• Possess the skills to assess customer needs quickly.
• Ability and willingness to make (and accept responsibility for) independent decisions and the ability to exercise proper judgement
• Ability to think and work quickly and calmly under pressure, work to deadlines, and be prepared to work additional hours as necessary.
• Able to exercise discretion and confidentiality.
• Demonstrate high standards of personal presentation.
• Demonstrates quality customer service skills and desire to build relationships that promote NOVA’s mission.
• Demonstrates consistent solid skills in all areas.
• Experience working with customer financial accounts.
• Experience interpreting and applying policies and procedures.
• Experience working in customer service environment.
• Experience working with compliance and audit.

Additional Considerations

• Experience working in higher education
• Experience in an accounting environment

Operation of a State Vehicle

Operation of a State Vehicle No

Supervises Employees No

Required Travel

Maybe required to travel to NOVA AN campus occasionally.

Posting Number

Posting Number CLS_4803P

Recruitment Type

Recruitment Type General Public - G

Number of Vacancies

Number of Vacancies 1

Position End Date (if temporary)

Job Open Date

Job Open Date 10/12/2026

Job Close Date

Job Close Date 10/26/2026

Open Until Filled No

Agency Website

Agency Website www.nvcc.edu

Contact Name

Email

Phone Number

Special Instructions to Applicants

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth's Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services ( DARS ), or the Department for the Blind & Vision Impaired ( DBVI ). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link: https://www.dars.virginia.gov/drs/cpid/PWContact.aspx or call DARS at 800-552-5019, or DBVI at 800-622-2155

Additional Information

Northern Virginia Community College ( NOVA ) is the largest public institution of higher education in the Commonwealth of Virginia and one of the largest community colleges in the nation. NOVA enrolls nearly 75,000 students on its six campuses in Alexandria, Annandale, Sterling, Manassas, Springfield, and Woodbridge, as well as through NOVA Online and high school dual enrollment programs. The College offers more than 100 affordable associate degree and certificate programs to help our students reach their academic and professional goals in some of the most in-demand careers.

At NOVA , we are deeply committed to fostering an inclusive community for all students, faculty, and staff, and our diverse workforce is representative of this commitment. To this end, we encourage all applicants seeking to add value through their diverse backgrounds, experiences, and interests to consider employment opportunities with NOVA . To learn more about NOVA’s commitment to inclusive excellence, please visit At a Glance | Northern Virginia Community College .

NOVA offers eligible employees a benefits package that includes a comprehensive health and dental insurance program, generous paid leave, deferred compensation plans, paid parental leave, state employee discounts, and a solid and secure retirement program.

We strive to ensure our employees have tools and development opportunities to support and promote NOVA’s mission. For more information about NOVA and its programs and services, please visit our website at www.nvcc.edu .

Employees must reside in Virginia, Maryland or District of Columbia.

The selected candidate’s offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth’s Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/

EEO Statement

The Virginia Community College System ( VCCS ) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, political affiliation, veteran status, sexual orientation, gender identity or other non-merit factors.

ADA Statement

The Virginia Community College System ( VCCS ) is an Equal Employment Opportunity employer and complies with the Americans with Disabilities Acts ( ADA and ADAAA ), to provide, reasonable accommodation to applicants in need of access to the application, interviewing, and selection processes when requested.

E-Verify Statement

VCCSuses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.

Required fields are indicated with an asterisk (*).

• * I understand that only information provided at the time of the application submission will be considered when determining my qualifications and only responses to Supplemental Questions that can be verified in my application and resume will be credited.
  • Yes
  • No
• * I understand that this position is not telework eligible and I will be required to attend work in-person.
  • Yes
  • No
• * I understand this position is located in Virginia and I will be required to reside in the DMV metro area.
  • Yes
  • No
• * Do you have experience working with customer financial accounts?
  • Yes
  • No
• * Do you have experience interpreting and applying policies and procedures?
  • Yes
  • No
• * Do you have experience working in customer service environment?
  • Yes
  • No
• * Do you have experience working with compliance and audit?
  • Yes
  • No
• * Do you now, or will you in the future, require sponsorship for an employment visa?
  • Yes
  • No
• * Are you applying for this position to satisfy an OPT training requirement for your educational program?
  • Yes
  • No
• * Describe your experience interpreting and applying policies, procedures, regulations, or guidelines to make decisions. Please provide a specific example of a situation in which you had to determine whether a request met established requirements and explain how you reached your decision.

  (Open Ended Question)

• * This position reviews tuition exception requests and makes recommendations based on documented information and applicable policies. Describe a situation in which you analyzed information, evaluated competing considerations, and made a recommendation or decision. What factors did you consider, and what was the outcome?

  (Open Ended Question)

• * Describe your experience with compliance, audits, financial accounts, or internal controls. What responsibilities did you have, and how did you help ensure that records were accurate, documentation was complete, and established requirements were followed? If you do not have direct experience in these areas, explain how your previous experience has prepared you to perform these responsibilities.

  (Open Ended Question)

• * This position requires very strong organizational skills, tracking requests, monitoring deadlines, preparing a status report monthly, coordinating audit responses, and maintaining procedures. Describe how you have managed multiple assignments or requests with competing deadlines. What methods or tools did you use to track progress, maintain accuracy, and ensure that work was completed on time?

  (Open Ended Question)

Required Documents

• Resume

Optional Documents

• Cover Letter/Letter of Application
• Other Document
• Alternative Hiring Process Letter
• SF-50 (Documentation of involuntary separation from Federal Agency)