Bilingual Info Center Specialist (Spanish/English)

Virginia's Community College System; Richmond (VA); On-site; USD 45,000 - 55,000; Full time

Job summary

Northern Virginia Community College (NOVA) seeks a Call Center Representative to serve as the primary information center contact, delivering bilingual Spanish/English assistance to students, parents and staff from the Fairfax County area. The role supports admissions, enrollment, financial aid and campus programs through calls, email and chat.

Responsibilities include advising on applications, tuition, payments, and campus services, with emphasis on accurate information delivery and excellent

Qualifications

• Strong customer service orientation and calm under pressure.
• Excellent oral and written communication.
• Fluency in Spanish and English.
• Ability to learn college programs and policies.

Responsibilities

• Provide bilingual Spanish/English information and advising to public, students, parents, faculty and staff via phone, email, and online chat.
• Explain admissions, registration, graduation, tuition payment, financial aid, student accounts, and campus activities.
• Assist with locating college departments and personnel and guiding to campus resources.
• Handle multiple applications and inquiries while maintaining quality and accuracy.

Skills

Bilingual Spanish/English

Customer service

Oral & written communication

Multitasking

Microsoft Office

Independent decision making

Adaptability

Tools

Microsoft Office Suite

Job description

Northern Virginia Community College (NOVA) seeks a Call Center Representative to serve as the primary information center contact, delivering bilingual Spanish/English assistance to students, parents and staff from the Fairfax County area. The role supports admissions, enrollment, financial aid and campus programs through calls, email and chat.

Responsibilities include advising on applications, tuition, payments, and campus services, with emphasis on accurate information delivery and excellent