TUI - RECEPTIONIST

Ismira; United States; Remote; USD 28,000 - 42,000; Part time

Benefits offered by this job

Free meals onboard

Shared accommodation onboard

Medical insurance during contract

Seasonal work 8–10 months

Job summary

ISMIRA Agency is recruiting for a RECEPTIONIST to support TUI Cruises on European river voyages. The role focuses on delivering professional guest service during check-ins/outs, handling requests, and maintaining onboard shop displays while ensuring security and smooth operations for each cruise.

You will join a multinational team aboard modern river ships and enjoy free meals, shared accommodation, medical insurance during the contract, and a competitive salary package for a seasonal assignment

Qualifications

• Senior receptionist experience or higher roles in front-desk leadership.
• Experience in handling guest check-ins/outs and guest service.
• Strong communication in English and ability to work in a multicultural team.

Responsibilities

• Deliver professional, courteous, and consistent service aligned with company standards.
• Perform guest check-ins and check-outs efficiently.
• Handle guest complaints and special requests professionally, escalating when needed.
• Communicate information effectively within team and across departments.
• Maintain display and inventory control of onboard shop items.
• Verify all people onboard during departures and prevent unauthorized access.
• Assist in preparations for upcoming cruises and closing procedures.
• Process guest accounts and perform daily closings.

Skills

Senior Receptionist

Front Desk Supervisor

Multicultural experience

Food & beverage service

Tools

MS Office

Job description

ISMIRA Agency actively recruiting for position RECEPTIONIST for TUI Cruises!

TUI River Cruises designed as boutique 'floating hotels' with a maximum of 155-190 guests, offering an intuitive and relaxed atmosphere with a focus on immersive destination experiences. TUI Aria - adult only, modern & beautiful river ship, the largest in European fleet.

The Receptionist is responsible for the efficient operation of the Reception Desk, ensuring that passengers are treated in a polite and friendly manner and that their questions and concerns are handled correctly.

Conditions:

• One of the most reputable brands in European river cruising
• Seasonal work from spring to fall (8-10 months)
• Days off & paid vacation during contract
• Free food and shared accommodation on board
• Competitive salary package
• Medical insurance provided during contract
• Beautiful European routes (you work and travel at the same time)
• Modern, well-maintained river long ships
• Multinational team and positive working environment

Duties and Responsibilities:

• Deliver professional, courteous, and consistent service aligned with company standards and procedures.
• Perform guest check-ins and check-outs efficiently.
• Handle guest complaints and special requests professionally, escalating to supervisors when necessary.
• Communicate relevant information effectively within the team and across departments.
• Maintain full display of all items in the onboard shop according to company standards.
• Verify all people onboard (guests and crew) during departures and prevent unauthorized access.
• Assist the 1st Receptionist with preparations for upcoming cruises and closing procedures for current cruises.
• Process guest accounts, perform daily closings, and enter guest and crew information during embarkation.
• Count and reconcile cash at each shift change.
• Ensure proper handling and maintenance of all equipment, devices, and machinery.
• Maintain and update the safety book according to instructions.

Requirements:

• Age 18+ from EU and also all nationalities we work with
• Senior Receptionist experience or even better Front Desk Supervisor + Purser + Finance
• Ship experience preferred
• No visible tattoos that can not be covered by uniform.
• For non-EU candidates, a German Visa D will be required.
• Safety certificates and US Visa are NOT needed.
• Advanced level of English - spoken and written. No additional languages needed.
• Experience in bookkeeping, accounting, ordering, and inventory control.
• Able to remain calm and effective under pressure.
• Comfortable working in multicultural environments.
• Highly organized, disciplined, and dependable.
• Strong problem-solving and complaint management skills.
• Very good computer knowledge, especially in MS office.

Nationalities that we process: EU and non-EU from

Last updated: December 29, 2025