TUI - 1ST RECEPTIONIST

Ismira Recruitment & Crewing Agency; United States; Remote; USD 29,000 - 42,000; Full time

Benefits offered by this job

Free food

Shared accommodation

Medical insurance

Competitive salary packages

Seasonal work 8-10 months

Job summary

A hospitality recruitment agency is actively seeking a 1st Receptionist for TUI Cruises. The role involves overseeing the reception area, managing guest services, and performing administrative duties. Candidates must have prior reception experience, strong problem-solving skills, and good IT knowledge. The position offers seasonal work, competitive salary, free meals, and shared accommodation on modern river ships traveling through Europe.

Qualifications

• Minimum age of 18 and fluent in English at B2 level.
• Relevant hospitality experience is essential, and ship experience preferred.
• Must be highly organized and dependable.
• English language at B2 level
• Strong bookkeeping, ordering and inventory control experience
• MS Office proficiency and good IT skills

Responsibilities

• Manage daily front office operations and ensure smooth guest service.
• Conduct staff trainings and supervise front desk personnel.
• Prepare port reports for arrivals and departures.
• Prepare port reports and manage onboard boutique inventory
• Handle guest complaints professionally and ensure safety procedures

Skills

Senior Receptionist experience

Experience in bookkeeping

Problem-solving skills

Very good IT knowledge

Ability to work under pressure

Tools

MS Office

Job description

ISMIRA Agency actively recruiting for position 1ST RECEPTIONIST for TUI Cruises!

TUI River Cruises designed as boutique 'floating hotels' with a maximum of 155-190 guests, offering an intimate and relaxed atmosphere with a focus on immersive destination experiences. TUI Aria - adult only, modern & beautiful river ship, the largest in European fleet.

1st Receptionist supervises the reception area, manages guest services, and performs administrative duties like check-ins/check-outs, managing accounts, handling mail, and resolving guest issues. Supports Hotel Manager with administration.

Conditions:

• One of the most reputable brands in European river cruising
• Seasonal work from spring to fall (8-10 months)
• Days off & vacation during contract
• Free food and shared accommodation
• Competitive salary packages
• Medical insurance provided during contract
• Beautiful European routes (you work and travel at the same time)
• Modern, well-maintained river ships
• Multinational team and positive working environment
• All uniforms provided — no deposit
• Safe workplace standards and great conditions

Duties and Responsibilities:

• Manage daily front office operations efficiently, ensuring smooth guest service and team performance.
• Conduct staff trainings, coordinate schedules, and supervise front desk personnel.
• Assist the Hotel Manager when required.
• Prepare and submit port reports for arrivals and departures.
• Oversee the onboard boutique, ensuring proper management and standards.
• Monitor and control daily account closings handled by the night auditor.
• Support cruise preparations and cruise closings, including invoice checks, credit card settlements.
• Prepare staff duty schedules in compliance with legal requirements.
• Ensure the front office team is familiar with all docking locations and shore excursions.
• Conduct monthly inventories and manage stock control.
• Handle guest complaints professionally.
• Distribute relevant information within the team and to other departments.
• Manage onboarding and documentation for new crew members.
• Evaluate front desk staff performance with the assistance of the Hotel Manager.
• Prevent unauthorized access to the vessel.
• Maintain and update AGE control panels and the safety book.
• Update safety roles and in-port manning lists.

Requirements:

• Age 18+ from EU and also all nationalities we work with
• Senior Receptionist experience or even better Front Desk Supervisor + Purser + Finance
• Ship experience
• Relevant experience is mandatory, while ship experience would be a strong advantage.
• No visible tattoos = no aggressive tattoos.
• For non-EU candidates, a German Visa D will be required.
• Safety certificates and US Visa are NOT needed.
• Language English B2
• Experience in bookkeeping, accounting, ordering, and inventory control.
• Able to remain calm and effective under pressure.
• Comfortable working in multicultural environments.
• Highly organized, disciplined, and dependable.
• Strong problem-solving and complaint management skills.
• Very good IT knowledge, especially in MS office.

Nationalities that we process: 🇱🇹 🇱🇻 🇪🇪 🇵🇱 🇷🇺 🇧🇾 🇺🇦 🇲🇩 🇰🇿 🇰🇬 🇺🇿 🇦🇲 🇦🇿 🇹🇯 🇹🇲 🇬🇪

Last updated: December 19, 2025

You can submit your Resume here by pushing APPLY TO POSITION button below

If you are not sure what position to apply for, you may instead submit a general application here and we will advise you:

https://ismira.breezy.hr/p/c3fb653b09b501-general-application-for-hospitality-positions