TUI - RECEPTIONIST

Ismira Recruitment & Crewing Agency; United States; Remote; USD 30,000 - 52,000; Full time

Benefits offered by this job

Free food and shared accommodation on board

Paid vacation during contract

Medical insurance provided

Travel opportunities across Europe

Multinational team

Job summary

A renowned recruitment agency is actively seeking a skilled Receptionist for TUI Cruises, where you will deliver professional service in a multicultural environment. Responsibilities include guest check-ins, problem resolution, and maintaining service standards. Applicants should have senior receptionist experience, advanced English proficiency, and the ability to remain effective under pressure. This role offers competitive benefits including shared accommodation on board and opportunities to explore beautiful European routes while working.

Qualifications

• Must be 18+ years old from EU or any nationality.
• Experience in bookkeeping and inventory control required.
• Calm and effective under pressure.
• No visible tattoos that cannot be covered by uniform.
• For non-EU candidates, a German Visa D will be required.

Responsibilities

• Deliver consistent service aligned with company standards.
• Perform guest check-ins and check-outs efficiently.
• Handle guest complaints and requests professionally.
• Communicate relevant information effectively within the team and across departments.
• Maintain display of all items in the onboard shop according to company standards.
• Verify all people onboard during departures and prevent unauthorized access.
• Assist the 1st Receptionist with preparations for upcoming cruises and closing procedures for current cruises.
• Process guest accounts, perform daily closings, and enter guest and crew information during embarkation.
• Count and reconcile cash at each shift change.
• Ensure proper handling and maintenance of all equipment, devices, and machinery.
• Maintain and update the safety book according to instructions.

Skills

Senior Receptionist experience

Problem-solving skills

Good communication skills

Multicultural environment comfort

Advanced English proficiency

Computer knowledge in MS Office

Tools

MS Office

Job description

ISMIRA Agency actively recruiting for position RECEPTIONIST for TUI Cruises!

TUI River Cruises designed as boutique 'floating hotels' with a maximum of 155-190 guests, offering an intimate and relaxed atmosphere with a focus on immersive destination experiences. TUI Aria - adult only, modern & beautiful river ship, the largest in European fleet.

The Receptionist is responsible for the efficient operation of the Reception Desk, ensuring that passengers are treated in a polite and friendly manner and that their questions and concerns are handled correctly.

Conditions:

• One of the most reputable brands in European river cruising
• Seasonal work from spring to fall (8-10 months)
• Days off & paid vacation during contract
• Free food and shared accommodation on board
• Competitive salary package
• Medical insurance provided during contract
• Beautiful European routes (you work and travel at the same time)
• Modern, well-maintained river long ships
• Multinational team and positive working environment

Duties and Responsibilities:

• Deliver professional, courteous, and consistent service aligned with company standards and procedures.
• Perform guest check-ins and check-outs efficiently.
• Handle guest complaints and special requests professionally, escalating to supervisors when necessary.
• Communicate relevant information effectively within the team and across departments.
• Maintain full display of all items in the onboard shop according to company standards.
• Verify all people onboard (guests and crew) during departures and prevent unauthorized access.
• Assist the 1st Receptionist with preparations for upcoming cruises and closing procedures for current cruises.
• Process guest accounts, perform daily closings, and enter guest and crew information during embarkation.
• Count and reconcile cash at each shift change.
• Ensure proper handling and maintenance of all equipment, devices, and machinery.
• Maintain and update the safety book according to instructions.

Requirements:

• Age 18+ from EU and also all nationalities we work with
• Senior Receptionist experience or even better Front Desk Supervisor + Purser + Finance
• Ship experience preferred
• No visible tattoos that can not be covered by uniform.
• For non-EU candidates, a German Visa D will be required.
• Safety certificates and US Visa are NOT needed.
• Advanced level of English - spoken and written. No additional languages needed.
• Experience in bookkeeping, accounting, ordering, and inventory control.
• Able to remain calm and effective under pressure.
• Comfortable working in multicultural environments.
• Highly organized, disciplined, and dependable.
• Strong problem-solving and complaint management skills.
• Very good computer knowledge, especially in MS office.

Nationalities that we process: EU and non-EU from 🇷🇺 🇧🇾 🇺🇦 🇲🇩 🇰🇿 🇰🇬 🇺🇿 🇦🇲 🇦🇿 🇹🇯 🇹🇲 🇬🇪

Last updated: December 29, 2025

You can submit your Resume here by pushing APPLY TO POSITION button below.

If you are not sure what position to apply for, you may instead submit a general application here and we will advise you: https://ismira.breezy.hr/p/c3fb653b09b501-general-application-for-hospitality-positions