TUI - 1ST RECEPTIONIST

Ismira; United States; Remote; USD 34,000 - 52,000; Full time

Benefits offered by this job

Food and shared accommodation on board

Medical insurance during contract

Seasonal work (8-10 months)

Job summary

ISMIRA Agency is actively recruiting for the position of 1st Receptionist for TUI Cruises aboard their river ships. The role supervises the front office and guest services, handling check-ins and check-outs and coordinating with the Hotel Manager.

Candidates should have advanced English, ship experience preferred, and be highly organized. The contract is seasonal with food and accommodation provided, medical insurance on board, and a competitive salary package.

Qualifications

• Senior receptionist experience or front desk supervision preferred.
• Ship experience is a plus.
• Advanced level of English, spoken and written.
• Experience in bookkeeping and inventory control.

Responsibilities

• Manage daily front office operations and guest services.
• Supervise front desk personnel; coordinate schedules.
• Assist the Hotel Manager when required.
• Prepare and submit port reports for arrivals and departures.
• Oversee onboard boutique management and inventory control.
• Handle guest complaints professionally.

Skills

Front desk supervision

Bookkeeping

MS Office

English proficiency

Job description

ISMIRA Agency actively recruiting for position 1ST RECEPTIONIST for TUI Cruises!

TUI River Cruises designed as boutique 'floating hotels' with a maximum of 155-190 guests, offering an intimate and relaxed atmosphere with a focus on immersive destination experiences. TUI Aria - adult only, modern & beautiful river ship, the largest in European fleet.

1st Receptionist supervises the reception area, manages guest services, and performs financial & administrative duties like check-ins/check-outs, managing accounts, opening and closing each cruise together with Hotel Manager.

Conditions:

• One of the most reputable brands in European river cruising
• Seasonal work from spring to fall (8-10 months)
• Days off & paid vacation during contract
• Free food and shared accommodation on board
• Competitive salary package
• Medical insurance provided during contract
• Beautiful European routes (you work and travel at the same time)
• Modern, well-maintained river long ships
• Multinational team and positive working environment

Duties and Responsibilities:

• Manage daily front office operations efficiently, ensuring smooth guest service and team performance.
• Conduct staff trainings, coordinate schedules, and supervise front desk personnel.
• Assist the Hotel Manager when required.
• Prepare and submit port reports for arrivals and departures.
• Oversee the onboard boutique, ensuring proper management and standards.
• Monitor and control daily account closings handled by the night auditor.
• Support cruise preparations and cruise closings, including invoice checks, credit card settlements.
• Prepare staff duty schedules in compliance with legal requirements.
• Ensure the front office team is familiar with all docking locations and shore excursions.
• Conduct monthly inventories and manage stock control.
• Handle guest complaints professionally.
• Distribute relevant information within the team and to other departments.
• Manage onboarding and documentation for new crew members.
• Evaluate front desk staff performance with the assistance of the Hotel Manager.
• Prevent unauthorized access to the vessel.
• Maintain and update AGE control panels and the safety book.
• Update safety roles and in-port manning lists.

Requirements:

• Age 18+ from EU and also all nationalities we work with
• Senior Receptionist experience or even better Front Desk Supervisor + Purser + Finance
• Ship experience preferred
• No visible tattoos that can not be covered by uniform.
• For non-EU candidates, a German Visa D will be required.
• Safety certificates and US Visa are NOT needed.
• Advanced level of English - spoken and written. No additional languages needed.
• Experience in bookkeeping, accounting, ordering, and inventory control.
• Able to remain calm and effective under pressure.
• Comfortable working in multicultural environments.
• Highly organized, disciplined, and dependable.
• Strong problem-solving and complaint management skills.
• Very good computer knowledge, especially in MS office.

Nationalities that we process: EU and non-EU from

Last updated: December 29, 2025