TS/SCI with Poly: 24x7 Service Desk Ticket Coordinator

Mission First Inc.; Maryland; On-site; USD 60,000 - 80,000; Full time

Job summary

A leading service provider in Maryland is seeking U.S. citizens with an active TS/SCI with Polygraph for a Service Desk role. Responsibilities include managing ticket queues and ensuring high service levels. Candidates should have substantial customer service experience, strong communication skills, and familiarity with ITSM tools. The ideal applicant will thrive in a dynamic environment with strong time management abilities.

Qualifications

• Five years of experience in customer service or network operations.
• Two years supporting a large enterprise environment.
• Experience managing a customer-facing service organization.

Responsibilities

• Manage ticket queues for end-user concerns.
• Ensure service levels and objectives are met.
• Prioritize work and assign to technical resources.

Skills

Customer service experience

Strong communication skills

Time management

Ability to adapt and prioritize work

Interpersonal skills

Tools

ITSM tools (Remedy, Service Now)

Job description

A leading service provider in Maryland is seeking U.S. citizens with an active TS/SCI with Polygraph for a Service Desk role. Responsibilities include managing ticket queues and ensuring high service levels. Candidates should have substantial customer service experience, strong communication skills, and familiarity with ITSM tools. The ideal applicant will thrive in a dynamic environment with strong time management abilities.