Tier 1 Systems Admin – TS/SCI w/ Poly | Help Desk Pro

COMSO Inc; Corridor North (MD); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

FSA

401K with match

Paid time off

Holidays and sabbatical

Parental leave

Emergency facility closure days

Job summary

COMSO, Inc. is seeking a skilled IT Help Desk / System Administrator to support federal government stakeholders. The role requires a TS/SCI w/ Polygraph clearance and IAT Level 1 certification, with strong phone and ticket-based support skills.

Candidates will diagnose basic hardware, software and network issues, log requests, and guide users through troubleshooting. Mentors may assist and shifts include 12PM–10PM or 6AM–4PM.

Qualifications

• Five years of System Administrator experience on programs/contracts of similar scope.
• IAT Level 1 certification (A+ or Network+) is required.
• Security clearance TS/SCI w/ Polygraph (before consideration) is required.
• Shifts include M-F, 12PM-10PM or F-M, 6AM-4PM.

Responsibilities

• Respond to user inquiries via phone, email, chat or ticketing systems.
• Log and track support requests using the help desk ticketing system.
• Diagnose and resolve basic issues related to hardware, software and network connectivity.
• Provide step-by-step troubleshooting guidance to users.
• Escalate complex issues to second-level support and mentor junior staff.

Skills

System Administration

Help Desk

Technical Support

Customer Service

Education

Bachelor's degree

Tools

Ticketing system

Printer/Scanner peripherals

Job description

COMSO, Inc. is seeking a skilled IT Help Desk / System Administrator to support federal government stakeholders. The role requires a TS/SCI w/ Polygraph clearance and IAT Level 1 certification, with strong phone and ticket-based support skills.

Candidates will diagnose basic hardware, software and network issues, log requests, and guide users through troubleshooting. Mentors may assist and shifts include 12PM–10PM or 6AM–4PM.