Tier 1 Help Desk Specialist - TS/SCI with Poly

Mission First Inc.; Maryland; On-site; USD 65,000 - 90,000; Full time

Job summary

A leading IT service provider in Maryland is seeking a dedicated IT Support Specialist to respond to internal and external IT service requests. Requires U.S. Citizenship, active TS/SCI with Poly, and relevant experience in IT service management. Ideal candidates should have a background in Microsoft Office applications and a degree in Computer Science or equivalent. This role offers the opportunity to work on diverse IT requests in a dynamic environment.

Qualifications

• Must be U.S. Citizen.
• Must have active TS/SCI with Poly.
• Must have certification DoD 8570 IAT Level 1.
• 5 years’ experience with BS Degree or 10 years in lieu of a degree.
• Minimum of 1 year experience with Microsoft Office applications.

Responsibilities

• Respond to internal and external IT Service Requests for Unix and NT servers.
• Log and track inquiries using service request management database.
• Categorize, generate, and route customer requests.

Skills

Service Request Management

User Notification

Customer Request Escalation

Microsoft Office Suite

Education

BS Degree in Computer Science or equivalent

Tools

SupportIT

ServiceNow

Job description

A leading IT service provider in Maryland is seeking a dedicated IT Support Specialist to respond to internal and external IT service requests. Requires U.S. Citizenship, active TS/SCI with Poly, and relevant experience in IT service management. Ideal candidates should have a background in Microsoft Office applications and a degree in Computer Science or equivalent. This role offers the opportunity to work on diverse IT requests in a dynamic environment.