TS/SCI Help Desk Specialist

Insight Global; Virginia (MN); On-site; USD 90,000 - 130,000; Full time

Job summary

Insight Global is seeking a qualified System Administrator to own incidents from initial report to resolution, providing UNIX/Linux support within SIPRNet and GCCS Management Centers. You will document and coordinate user issues through ticketing systems and lead a small team of admins to resolve complex problems.

The role emphasizes cybersecurity/IA, capacity planning, and adherence to safety and certification requirements, with a swing shift (Tuesday–Saturday, 10 PM–6:30 AM).

Qualifications

• TS/SCI clearance required.
• Swing Shift availability Tuesday-Saturday 10 PM–6:30 AM.
• High school diploma required.

Responsibilities

• Own incidents from initial report to resolution.
• Provide technical support for UNIX/Linux systems.
• Utilize ticket management systems to document, track, coordinate, and resolve user issues.
• Develop system administrator procedures and conduct training/skills assessments.
• Organize and direct configuration and operation of information management systems.
• Monitor KPIs and recommend operational improvements.
• Direct the work of other system administrators for day-to-day system administration and optimization.
• Conduct capacity and performance analysis, recommending system configuration changes and upgrades.
• Maintain cybersecurity/IA posture of managed systems/hardware.
• Ensure compliance with safety, security, and certification requirements.

Skills

UNIX/Linux Support

SIPRNet/GCCS

Incident Management

IA/Cybersecurity

Team Leadership

Education

High School Diploma

Job description

• Own incidents from initial report to resolution, ensuring timely and effective problem control.
• Provide technical support for UNIX/Linux systems/applications within SIPRNet and GCCS Management Centers.
• Utilize ticket management systems to document, track, coordinate, and resolve user issues.
• Develop system administrator procedures and conduct training/skills assessments.
• Organize and direct configuration and operation of information management systems.
• Monitor Key Performance Indicators (KPIs) and recommend operational improvements.
• Direct the work of other system administrators for day-to-day system administration and optimization.
• Conduct capacity and performance analysis, recommending system configuration changes and upgrades.
• Maintain cybersecurity/IA posture of managed systems/hardware.
• Ensure compliance with safety, security, and certification requirements.

Required Skills & Experience

• TS/SCI
• Ability to work Swing Shift (Tuesday - Saturday 10PM - 6:30 AM)
• High School Diploma
• 5 years of technical experience - support, administration, Network Monitoring