CSITO Leader - Hybrid Service Desk (TS/SCI)

Convirgence; McLean (VA); Hybrid; USD 140,000 - 190,000; Full time

Job summary

A government contracting firm in Virginia is looking for an Expert CSITO to lead a dynamic team in providing exceptional customer service for government and defense projects. This hybrid position requires strong leadership skills and at least 11 years of experience in a customer-focused IT Service Desk environment. Candidates must have a Bachelor's degree in a related field and a Top Secret/SCI security clearance with Polygraph. Join a collaborative workplace that values autonomy and personal impact.

Qualifications

• Minimum of 11 years related experience, especially in leadership roles.
• Must have Top Secret/SCI security clearance with Polygraph.
• Experience leading a team of 35-40 FTE.

Responsibilities

• Guide a dynamic team of IT professionals in providing customer service.
• Collaborate with leadership for transformative customer service.
• Develop employees through coaching and quality assurance.

Skills

Customer service

IT Service Desk experience

Remote troubleshooting

Coaching and mentoring

Education

Bachelor’s degree in Computer Science, Engineering, or related field

Tools

Active Directory

Windows 7

Microsoft Outlook

Microsoft Office

Job description

A government contracting firm in Virginia is looking for an Expert CSITO to lead a dynamic team in providing exceptional customer service for government and defense projects. This hybrid position requires strong leadership skills and at least 11 years of experience in a customer-focused IT Service Desk environment. Candidates must have a Bachelor's degree in a related field and a Top Secret/SCI security clearance with Polygraph. Join a collaborative workplace that values autonomy and personal impact.