TS/SCI Help Desk Administrator I — Systems Support

FLASH Technology Group; Maryland; On-site; USD 86,000 - 97,000; Full time

Benefits offered by this job

401(k) with company match

Medical Insurance

Dental Insurance

Vision Insurance

Life and Disability Insurance

Identity Theft Protection

Tuition Reimbursement

Paid Time Off

Referral bonuses

And more!

Job summary

Flash Technology Group is seeking a System Administrator I/Tier I Help Desk specialist in Maryland to provide frontline IT support for users. The role requires TS/SCI with POLY, US citizenship, and strong customer service and ticketing experience. You will document issues, mentor teammates, and help maintain IT assets.

The position emphasizes clear communication, problem solving, and professional service. Compensation ranges based on experience, with benefits designed to support employees and

Qualifications

• High school or GED with 10 years of experience, or a BS with 5 years of experience.
• Customer Service and ServiceNow ticketing experience required.
• Must already have an IAT Level I certification and be a US citizen.

Responsibilities

• Respond to user inquiries via phone, email, chat or ticketing systems.
• Log and track support requests using help desk ticketing systems.
• Diagnose and resolve hardware, software and network connectivity issues.
• Provide step-by-step guidance to users for troubleshooting common problems.
• Escalate complex issues to second-level support via ticketing systems.
• Mentor new hires and trainees when needed.
• Install, configure, and update software on user devices.
• Assist with password resets and account lockouts.
• Support basic printer, scanner, and peripheral troubleshooting.
• Maintain inventory of IT assets and document solutions for recurring issues.

Skills

Customer Service

IT Support

Communication

Education

Bachelor's degree in a relevant field

IAT Level I certification

Tools

ServiceNow

Job description

Flash Technology Group is seeking a System Administrator I/Tier I Help Desk specialist in Maryland to provide frontline IT support for users. The role requires TS/SCI with POLY, US citizenship, and strong customer service and ticketing experience. You will document issues, mentor teammates, and help maintain IT assets.

The position emphasizes clear communication, problem solving, and professional service. Compensation ranges based on experience, with benefits designed to support employees and