TS/SCI Cleared Senior Tier 2 Helpdesk – Onsite
TEKsystems
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Benefits offered by this job
Job summary
TEKsystems is seeking a Sr. Tier 2 Helpdesk Specialist for a DoD contract at Fort Belvoir, VA. You will provide IT service desk support for a large Data Center, handling incidents and service requests in classified and unclassified environments.
The role requires active TS/SCI clearance, ITSM/ITIL discipline, and hands-on experience with Remedy/ServiceNow. Onboarding new employees and ensuring connectivity will also be part of the duties. Onsite work only.
Qualifications
- Active DoD TS/SCI clearance required.
- Experience providing IT service desk support in a large environment.
- Familiarity with ITSM/ITIL processes and incident management.
Responsibilities
- Troubleshoot and resolve technical issues via deskside or remote support.
- Correlate events and incidents for IT service management.
- Provide prompt customer service to DTRA personnel with IT issues.
- Document service degradations and assist with resolutions.
- Follow ITSM/ITIL processes to ensure quality of service.
- Manage tickets within SLA commitments.
- Use Remedy and ServiceNow for queue/work management.
- Document tickets and change requests accurately.
- Develop knowledge base articles as needed.
- Troubleshoot complex problems and identify root causes.
Skills
Tools
Job description
TEKsystems is seeking a Sr. Tier 2 Helpdesk Specialist for a DoD contract at Fort Belvoir, VA. You will provide IT service desk support for a large Data Center, handling incidents and service requests in classified and unclassified environments.
The role requires active TS/SCI clearance, ITSM/ITIL discipline, and hands-on experience with Remedy/ServiceNow. Onboarding new employees and ensuring connectivity will also be part of the duties. Onsite work only.
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