Senior IT Helpdesk Specialist (TS/SCI) – Tier 2

Koitecc Solutions

Fort Belvoir (VA)

On-site

USD 52,000 - 94,000

Full time

8 days ago

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Job summary

Leidos is seeking a Sr. Tier 2 Helpdesk Specialist to support a large-scale migration on a DoD contract at Fort Belvoir, VA.

The role involves installing, operating, maintaining, troubleshooting, administering, and defending IT services across classified and unclassified systems in the DTRA IT Data Center. The ideal candidate holds an active DoD TS/SCI clearance, 8140/IAT II, and extensive experience in government IT support, ticketing, and incident response, with a proven ability to meet SLAs

Qualifications

Active DoD TS/SCI clearance required.
Current 8140 (formerly 8570) IAT Level II certification prior to start.
High School diploma with 8+ years of relevant experience.
Experience in IT customer service with ticketing systems and remote desk takeover tools.
Proven track record meeting service level goals and targets.

Responsibilities

Troubleshoot, resolve, or escalate remote and deskside IT issues.
Resolve connection and imaging issues on classified and unclassified endpoints.
Perform VDI troubleshooting and SIPR thin client remediation.
Coordinate and execute desktop installation projects and device setup.
Mentor peers and document solutions in Knowledge Base; ensure ITSM/ITIL compliance.
Provide high-level technical customer service and clearly communicate degradations and remediation steps.