TS/SCI Service Desk Analyst — Cyber Defense
Summit 7
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Descripción de la vacante
Summit 7 is seeking a Service Desk Analyst in Virginia to provide frontline IT support for core Microsoft 365 apps and enterprise services. The role requires monitoring backups, user management in Exchange Online, SharePoint Online, Teams, OneDrive for Business, and Azure AD, with basic network and remote access support.
You will document changes and communicate status to clients. The position offers full-time exempt status, a TS/SCI with Poly clearance, competitive salary in the $50,000–$65,000
Formación
- IT support experience is preferred.
- Experience with Microsoft 365 and cloud apps.
- Ability to document incidents and communicate with clients.
Responsabilidades
- Provide IT support for core business applications and operating systems.
- Monitor and support backups.
- Manage Exchange Online, SharePoint Online, Teams, OneDrive for Business, Azure AD.
- Basic network support: WAN/LAN, routers, firewalls, Wi-Fi.
- Basic remote access support: IPsec/VPN, RDS, etc.
- Monitor alerts and create service tickets.
- Document changes to client environments.
- Communicate with clients about incident progress and outages.
Conocimientos
Herramientas
Descripción del empleo
Summit 7 is seeking a Service Desk Analyst in Virginia to provide frontline IT support for core Microsoft 365 apps and enterprise services. The role requires monitoring backups, user management in Exchange Online, SharePoint Online, Teams, OneDrive for Business, and Azure AD, with basic network and remote access support.
You will document changes and communicate status to clients. The position offers full-time exempt status, a TS/SCI with Poly clearance, competitive salary in the $50,000–$65,000
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