IT Service Desk Specialist | Azure & Security+ Growth

Summit 7; United States; Sur place; USD 40 000 - 55 000; Plein temps

Avantages offerts par ce poste

Health benefits (BCBS)

Dental benefits (Ameritas)

Vision benefits (VSP)

401k with company matching

Vacation 10 days

Sick time 7 days

Bonuses via certifications plan

Résumé du poste

Summit 7 Systems is seeking a Service Desk Analyst to support Microsoft core business applications and operating systems, including Azure backups and Exchange/SharePoint environments.

You will handle remote access, VPN services, and daily ticketing while ensuring accurate documentation and clear client communication. Strong customer service and willingness to work rotating shifts are required, with background checks and citizenship verification.

Qualifications

• Associates or bachelor's degree in computer science or MIS or two years IT experience
• CompTIA Security+ Certification
• Candidate must be open to any shift, on-call rotations, and potential weekend work to support a 24/7 operation
• Office 365 Administration and Windows 10/11 Administration
• U.S. citizenship and ability to pass background check

Responsabilités

• IT support relating to Microsoft's core business applications and OS
• Monitoring and support of Azure Backups
• Management of Exchange Online, SharePoint Online, Teams, OneDrive for Business, Cloud App Security, Intune, and Azure Active Directory
• Basic technical support at the network level: WAN/LAN connectivity, routers, firewalls, Wi-Fi
• Remote access solution support: IPSEC & SSL VPN, Remote Desktop Services
• Document changes and updates to client environments
• Communicate with clients on incident progress and outages

Connaissances

Customer service

Independent work

Communication

Formation

Relevant degree or 2 years IT experience

Outils

Office 365

Azure Active Directory

Exchange Online

SharePoint Online

Intune

Remote Desktop Services

IPSEC VPN

ConnectWise

Kaseya

Description du poste

Summit 7 Systems is seeking a Service Desk Analyst to support Microsoft core business applications and operating systems, including Azure backups and Exchange/SharePoint environments.

You will handle remote access, VPN services, and daily ticketing while ensuring accurate documentation and clear client communication. Strong customer service and willingness to work rotating shifts are required, with background checks and citizenship verification.