Service Desk Analyst - Cleared Delivery

Summit 7 Systems; Herndon (VA); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Excellent health/dental benefits from‑

Vision benefits

401k with company matching

10 days vacation

Bonuses and salary increase potential

Job summary

Summit7 is hiring a Service Desk Analyst to provide IT support for Microsoft core applications and operating systems in a fast-paced environment. You will manage Exchange Online, SharePoint Online, Teams, and related services, ensuring high availability and effective incident response.

The role requires a degree in CS/MIS or equivalent IT experience, Security+ certification, and willingness to work a 24/7 schedule. Strong customer service and teamwork are essential.

Qualifications

• Associate's or bachelor's degree in computer science or MIS or two years IT/related experience.
• CompTIA Security+ certification preferred.
• Open to shift, on-call rotations, and weekend work for 24/7 operation.
• Proficiency in Office 365 Administration and Windows 10/11 administration.

Responsibilities

• IT support for Microsoft core business applications and OS issues.
• Monitoring and supporting backups.
• Managing Exchange Online, SharePoint Online, Teams, OneDrive, Cloud App Security, Intune, and Azure AD.

Skills

Exchange Online

SharePoint Online

Teams

OneDrive for Business

Cloud App Security

Intune

Azure Active Directory

Education

Associate's or Bachelor's in Computer Science or MIS

Two years IT or related experience

Tools

Office 365 Administration

Windows 10/11 Administration

Job description

Position Details

• Position Title: Service Desk Analyst
• Position Type: Full-Time / Exempt
• Clearance: TS/SCI with Poly Active
• Location: Virginia
• SOC Code: 15-1151
• Salary*: $50,000 - $65,000 + incentive

*Dependent upon qualifications

Summit 7 is here to rise above the ordinary. The work we do here goes far beyond day-to-day projects - it further protects the US defense industrial base from cyber threats; fosters thought leadership and creates growth opportunities. Our support staff, sales team and technicians are all coming together to make a difference. We also recognize that you're a person with life beyond work, that's why we invest in these meaningful health and welfare benefits:

Benefits

• Excellent health/dental benefits from BCBS and Ameritas
• See into the future with our luxurious VSP vision benefits
• Prepare for the long-haul courtesy of our 401k with company matching
• 10 days' vacation, 7 days sick time
• Bonuses and salary increase potential via our certifications plan

We do cool work here, defying expectations by simply being who we are - each of us makes an impact.

Essential Functions

• IT support relating to technical issues involving Microsoft's core business applications and operating systems
• Monitoring and support of Backups
• Management of Exchange Online, SharePoint Online, Teams, OneDrive for Business, Cloud App Security, Intune, and Azure Active Directory
• Basic technical support at the network level: WAN and LAN connectivity, routers, firewalls, Wi-Fi, and security
• Basic remote access solution support: IPSEC & SSL VPN, Remote Desktop Services, etc.
• Monitor the remote monitoring and management system alerts and notifications and respond accordingly through service tickets
• Consistently documenting changes and updates to client environments
• Communication with clients as required; keeping them informed of incident progress, notifying them of impending changes, and agreed outages

Additional responsibilities

• Resolute dedication to unparalleled customer service.
• Fast turnaround of client requests.
• Ability to work in a team and communicate effectively.
• Ensure requests are routed to the proper resource in order to be resolved quickly and efficiently
• Escalate service requests appropriately
• Responsible for entering all time and expenses as they occur
• Continuous education, expansion, and refinement of technical knowledge, and credibility through industry standard certifications
• Enhancing customer relations
• Interpret and discuss information with others and regularly provide and recommend actions involving complex issues
• Demonstrate professional attitude with client over the phone, on-site, and through emails to resolve all client requests/questions
• Other duties as assigned

Requirements

• Associate or bachelor's degree in computer science or MIS from a reputable institute OR two (2) years of IT or related experience. Special preference for service desk/desk side support.
• CompTIA Security+ Certification
• Candidate must be open to any shift, on-call rotations, and potential weekend work to support a 24/7 operation.
• Office 365 Administration
• Windows 10/11 Administration
• Incredible customer service skills
• Ability to work independently and a strong desire for personal and professional development
• Ability to identify and evaluate trends in industry best practices and policies
• Active Top Secret eligibility determination and adjudication (clearance)

Optional / Desired

• Network+ Certification
• ConnectWise and Kaseya Knowledge
• Windows Server 2008R2, 2012R2, 2016 Administration
• Virtualization technologies: primarily Microsoft and VMWare VCP and/or Cisco CCNA
• Network technologies such as TCP/IP, firewalls, SSL VPN appliances, and IPSEC tunneling
• Microsoft MCSE

Export Control Notice

Export Control Notice: This position may involve access to information subject to U.S. export control laws, including the International Traffic in Arms Regulations (ITAR) or the Export Administration Regulations (EAR). Qualified applicants will be considered regardless of national origin or immigration status. If a candidate does not meet the definition of a "U.S. Person" (as defined in 22 CFR § 120.15), the company will assess whether an export license is required. If a license is required, any offer of employment will be contingent upon the candidate's eligibility for, and the company's ability to obtain, such a license in accordance with U.S. law. A "U.S. Person" includes U.S. citizens, lawful permanent residents, asylees, and refugees.

Work Conditions

Work is typically performed in an office environment. Must be able to remain in a stationary position for extended periods of time. The person in this position may need to occasionally move about inside the office to access file cabinets, office machinery, etc. Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer. May occasionally need to position self to maintain computers, including under the desks and in the server closet. The person in this position frequently communicates with employees and clients. Must be able to exchange accurate information in these solutions.

Summit 7 Systems is an equal opportunity/ affirmative action employer and an alcohol and drug free workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.