TS/SCI PC Technician Journeyman – End-User IT Support

Goldbelt, Inc.; Savannah (GA); On-site; USD 65,000 - 90,000; Full time

Job summary

Goldbelt Hawk designs, develops, and implements comprehensive solutions for problem spaces, including computer security, scalable architectures, advanced analytics, artificial intelligence, and network/data center operations.

Perform a variety of services in support of end users and missions of the commands located at Hunter AAF. Provide troubleshooting and resolution of technical issues, manage end-user devices, and coordinate with multiple teams to ensure service delivery.

Qualifications

• Experience with Windows OS, O365 suite of applications, basic multimedia systems, multi-functional devices, and mobile devices.
• Experience in hardware and software installation, configuration, and troubleshooting, along with strong problem-solving and customer service skills.
• Experience with active directory security group management, exchange distribution lists, and file share permission assignment.
• A DoW security clearance at the TS/SCI level is required.

Responsibilities

• Performs a variety of services in support of end users and/or missions for the various components and commands residing at the locations assigned and as directed by leadership.
• Manages and provides day-to-day support for End User Devices that provide local or remote access, whether using wired or wireless connectivity.
• Oversees Jr technicians; provides status of ongoing technical initiatives.
• Provides troubleshooting and resolves technical issues.
• Conducts application and data migration necessary as a result of hardware or software IMAC or re-installation.
• Troubleshoots and repairs software and network connectivity issues.
• Builds, configures, and tests IT equipment in accordance with applicable standard hardware configuration(s), software image(s), procedures, and specific requirements.
• Plans, engineers, coordinates, installs, and/or manages equipment installations.
• Recommends upgrades to and replacements in accordance with policies and procedures.
• Integrates, tests, and verifies remote access hardware and software.
• Supports approved peripheral devices.
• Interfaces directly with customers to provide training and to resolve issues related to services.
• Provides telephony instrument services.
• Provides IMAC services.
• Coordinates with the Enterprise CSD, Site/Local Helpdesk, OEMS, Network, Server, Architecture, and/or Engineering and the requesting organization.
• Conducts pre-install and site surveys as necessary.
• Makes use of Remedy for receiving, documenting, and closing tickets.
• Updates management tools as required.
• Makes use of available tools to troubleshoot and resolve issues such as SCCM, McAfee, InTune, Forescout, Tivoli, and/or Hypori.
• Provides telephony instrument services including, but not limited to, provision telephones, configures and connect VoIP telephones, change the usernames, enable and disable extension mobility, and activate and deactivate telephone features.
• Manages and provide day-to-day support for VDI clients.
• Integrates, tests, and verifies VDI client hardware and software with USSOCOM's VDI standard client image.
• Recommends upgrades to and replacements for hardware and software utilized by VDI clients.

Skills

Windows OS

O365 suite

Active Directory

Troubleshooting

Customer service

Tools

Remedy

SCCM

McAfee

InTune

Forescout

Tivoli

Hypori

VDI

Job description

Goldbelt Hawk designs, develops, and implements comprehensive solutions for problem spaces, including computer security, scalable architectures, advanced analytics, artificial intelligence, and network/data center operations.

Perform a variety of services in support of end users and missions of the commands located at Hunter AAF. Provide troubleshooting and resolution of technical issues, manage end-user devices, and coordinate with multiple teams to ensure service delivery.