PC Technician Journeyman

Goldbelt Hawk, LLC; Savannah (GA); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with company match

Tax-deferred savings options

Paid time off

Professional development opportunities

Job summary

Goldbelt Hawk, LLC seeks a PC Technician/Help Desk professional to support end users at Hunter AAF, Savannah. You will troubleshoot hardware/software and manage IMAC tasks in secure networks.

The role requires TS/SCI clearance, experience with Windows OS, O365, AD, and basic VDI/enterprise tools such as SCCM and InTune. We offer a competitive benefits package and salary commensurate with experience.

Qualifications

• At least 1 year of experience as a PC Technician or Help Desk.
• DoD TS/SCI clearance required.
• Experience with Windows OS and O365.
• Experience with AD, Exchange DLs, and file shares.

Responsibilities

• Supports end users and missions at Hunter AAF and directs ticket resolution.
• Manages day-to-day End User Devices and remote access support.
• Oversees junior technicians and provides status updates on initiatives.
• Performs troubleshooting and resolves issues across hardware/software.
• Conducts IMAC/re-installation tasks and data migrations as needed.
• Coordinates with Enterprise CSD, Helpdesk, and engineering teams.

Skills

Windows OS

O365 Suite

AD security groups

Exchange DLs

File permissions

Customer service

Tools

SCCM

McAfee

InTune

Forescout

Tivoli

Hypori

Remedy

Job description

Overview

Goldbelt Hawk designs, develops, and implements comprehensive solutions for problem spaces, including computer security, scalable architectures, advanced analytics, artificial intelligence, and network/data center operations. Specializing in local and enterprise-level incident response and forensic analysis, Hawk's personnel deliver threat analysis and reporting while implementing solutions based on mature planning and development practices.

Summary:

Perform a variety of services in support of end users and missions of the commands located at Hunter AAF. Provide troubleshooting and resolution of technical issues.

Responsibilities

Essential Job Functions:

• Performs a variety of services in support of end users and/or missions for the various components and commands residing at the locations assigned and as directed by leadership.
• Manages and provides day-to-day support for End User Devices that provide local or remote access, whether using wired or wireless connectivity.
• Oversees Jr technicians; provides status of ongoing technical initiatives.
• Provides troubleshooting and resolves technical issues.
• Conducts application and data migration necessary as a result of hardware or software IMAC or re-installation.
• Troubleshoots and repairs software and network connectivity issues.
• Builds, configures, and tests IT equipment in accordance with applicable standard hardware configuration(s), software image(s), procedures, and specific requirements.
• Plans, engineers, coordinates, installs, and/or manages equipment installations.
• Recommends upgrades to and replacements in accordance with policies and procedures.
• Integrates, tests, and verifies remote access hardware and software.
• Supports approved peripheral devices.
• Interfaces directly with customers to provide training and to resolve issues related to services.
• Provides telephony instrument services.
• Provides IMAC services.
• Coordinates with the Enterprise CSD, Site/Local Helpdesk, OEMS, Network, Server, Architecture, and/or Engineering and the requesting organization.
• Conducts pre-install and site surveys as necessary.
• Makes use of Remedy for receiving, documenting, and closing tickets.
• Updates management tools as required.
• Makes use of available tools to troubleshoot and resolve issues such as SCCM, McAfee, InTune, Forescout, Tivioli, and/or Hypori.
• Provides telephony instrument services including, but not limited to, provision telephones, configures and connect VoIP telephones, change the usernames, enable and disable extension mobility, and activate and deactivate telephone features.
• Manages and provide day-to-day support for VDI clients.
• Integrates, tests, and verifies VDI client hardware and software with USSOCOM's VDI standard client image.
• Recommends upgrades to and replacements for hardware and software utilized by VDI clients.

Qualifications

Necessary Qualifications:

• Experience with Windows OS, O365 suite of applications, basic multimedia systems, multi-functional devices, and mobile devices.
• Experience inhardware and software installation, configuration, and troubleshooting, along with strong problem-solving and customer service skills.
• Experience with active directory security group management, exchange distribution lists, and file share permission assignment.

Minimum Qualifications:

• Technical Experience: At least one (1) year of prior experience as a PC Technician or Help Desk Specialist.
• A DoW security clearance at the TS/SCI level is required.

Pay and Benefits

At Goldbelt, we value and reward our team's dedication and hard work.

We provide a competitive base salary commensurate with your qualifications and experience.

• medical
• dental
• vision insurance
• a 401(k) plan with company matching
• tax-deferred savings options
• supplementary benefits
• paid time off
• professional development opportunities